Adult Services staff will follow Corporate Health and Safety policies. In the event of staff requiring service specific guidance, please refer to the departmental Health & Safety pages.
13/15 Court Policy 513 kB
This document outlines the Adult Services policy in respect of court appearances and report and statement writing for staff required to attend court and/or provide statements or other documentation
02/15 Protection of Property 77 kB
This document is written to inform practitioners of their responsibilities under the law in relation to the protection of person’s property.
10/15 Serious Incident Policy 87 kB
This document provides a guide to staff on the reporting, management and reviewing of serious incidents
08/15 Engagement Involvement and Co-Production Policy 356 kB
This document provides detail of Adult Services department's policy relating to the engagement and involvement of service users, carers and community in the work of the department.
03/15 Large Scale Enquiry Policy 1 MB
The purpose of the LSE policy is to outline when it is appropriate to consider the Large Scale Enquiry process as an appropriate safeguarding response to concerns in provider settings. The policy also provides guidance about how this process should be managed by Adult Services.
04/15 Quality Outcomes and Contract Monitoring Framework 8 MB
This procedure describes how Adult Services monitors the quality and supports provider services to deliver outcome focused person centred care.
09/15 Paying for care 166 kB
The purpose of this procedure is to outline Adult Services policy and procedures for contributions to personal budgets for social care services that support people to live at home and contributions towards the cost of care in a care home setting.
05/12 Social Worker Registration 43 kB - updated June 2015
This policy applies to all staff for whom registration with the Health and Care Professions Council (HCPC) as a Social Worker is a role requirement. Staff who are registered Social Workers and wish to retain registration, but for whom it is not a job requirement, may refer to it for guidance on process.
07/15 Duty of Candour 64 kB
This document outlines the policy in respect of Duty of Candour to ensure that staff follow guidance on communicating with service users and/or their representatives following harm.
05/15 Multi Agency Safeguarding Adults Policy and Guidance - Hampshire Safeguarding Adults Board.
01/15 Direct Payments Policy and Procedure 541 kB
This procedure contains information on all aspects of Direct Payments and describes departmental rules and good practice relating to Direct Payments.
17/14 Transition of Young People (with Special Educational Needs and Young People with Disabilities) 121 kB - updated February 2015.
14/11 Food Safety Management System 392 kB - updated February 2015
14/11 procedure title page 108kb
Food safety legislation requires all food business to have in place a food safety management system based on the principles of HACCP (Hazard Analysis Critical Control Points). This procedure is for use in residential, nursing or day care centres.
16/14 Fire Safety Management (Part 1 – Residential/Nursing Units) 125 kB updated January 2015
This procedure describes the Department’s requirements in relation to fire safety management in residential Units where there is sleeping accommodation for vulnerable adults and explains the responsibilities managers have for ensuring the organisation of adequate fire safety management including risk assessment, fire precautions, evacuation and emergency planning.
03/13 Infection Control in Provider Services and Community Settings 621 kB - updated January 2015
This procedure sets out the Department’s requirements in relation to infection control and gives guidance to staff about how they can put the infection control measures in place in the workplace and guidance on specific precautions to take if an outbreak of infection occurs.
15/14 Co-Production Allowances : Fees and Expenses 44 kB
The purpose of this document is to clarify the circumstances under which it is appropriate to offer payment to people who use services, including carers, in return for their involvement in the work of the department
14/14 Developing, writing and reviewing departmental policies and procedures 120 kB
The purpose of this procedure is to set out the arrangements within Adult Services for the development and review of departmental documentation in the form of policies, procedures, protocols, guidance and practice manuals. It seeks to standardise the process, provide guidance on the creation of such documents and sets out the governance arrangements
4/14 Social care complaints policy and procedures 115 kB
The purpose of this procedure is to make clear staff responsibilities regarding the statutory complaint’s procedure and the processes involved. To amend the current procedure in line with the DOH guidance and statutory requirements
3/14 Medication management policy 197 kB and 3/14 front page 38 kB
The objective of the guidance in this overarching policy is to maintain the health, safety and independence of adult service users by supporting them to take prescribed medication at the correct time and in the correct way as part of a package of care and support
Medication management practice guidelines:
Older Persons Nursing Care Homes
Older Persons Residential Care 392 kB
Older Persons Day Care 202kb
Community Response 172kb
Learning Disability Respite Care 247kb
Learning Disability Day Care 184kb
Physical Disability Respite Care 230kb
Physical Disability Day Care
Care Management 159kb
02/07 Irregularities and break-ins - updated October 2013
33/10 Guardianship policy and procedure - S7 Mental Health Act 1983 - updated April 2013
Section 117 Policy - this procedure is being revised in light of the Care Act 2014
Managers' internet and IT equipment use policy for service users
This procedure sets out the roles and responsibilities of the manager in ensuring adequate supervision and protection of service users in the use of internet and IT equipment within social care establishments.
Residential & nursing care practice manual
Furnishing and fabrics, purchasing standards
The objective of this procedure it to define the Departmental policy on quality standards, including fire precautions for the provision of new furnishings and fabrics, including those brought into units by residents.
Unplanned referral protocols for short stay services (adult learning disability)
To ensure that all staff involved in making or receiving unplanned admissions to in-house short stay services (Adult Learning Disabilities) are clear of the process both prior to and during the admission.