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Professionals and Practitioners

Older People's Well-being Trigger Tool

The Trigger Tool is an information tool containing useful contact details for anyone visiting an older person in their own home.

It is a list of the contact details of a range of agencies and organisations that may be able to assist older people and may be used by staff or volunteers who may visit older people in their own homes, for whatever reason.

What’s it for?

Occasionally visiting staff/volunteers may notice or become aware of issues or concerns, which are not within the scope of their work or reason for visiting but do need some kind of action. The Trigger Tool brings together, in a single document, contact details for all the organisations which may be able to assist in these circumstances. It can be used to signpost the older person to sources of help.

What do I do now?

The Trigger Tool is supported by training which aims to raise awareness of the issues that might be encountered when visiting an older person in their own home,  assist with signposting to other relevant organisations when and if required and to always consider the older person as someone with wide ranging needs.

For those who are unable to attend one of the training sessions, we also offer the training as an e-learning package

How will it stay up-to-date?

The latest version of the Trigger Tool and other materials are available to download from this website. Once you have completed the training you will receive the login details to the password protected area of the Trigger Tool website, from where you can access these materials. An email alert will be sent to you each time a new version is available.


Trigger Tool login

  • Login to view the Trigger Tool - (password protected area)

Trigger Tool training

  • Joint training schedule Microsoft Word 41kB - on the use of the Trigger Tool, home fire safety and dementia awareness, provided by Hampshire County Council Older People’s Well-Being Team, Hampshire Fire & Rescue Service and the Alzheimer’s Society
  • November Trigger Tool Training  Download Adobe Reader to view this PDF 441kB - Test Valley CVS

Contact us

For any queries, to check dates of forthcoming training sessions or to arrange a free training session for your organisation, please contact

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