Confidential healthcare advice and information.
Mon - Thurs 8.30am to 5pm; Fri 8.30am to 4.30pm
All other times and for Weekends and Bank Holidays please use the Out of Hours number 0845 600 4555
Mon - Thurs 5pm to 8.30 am; Fri 4.30 pm to Mon 08.30 am; All day on Bank Holidays and Christmas Day.
The helpline is staffed by social workers and specialists who can deal with anything from advice about how best to help an elderly relative to getting help in an emergency.
Accident and emergency (A&E) departments treat people with critical or life-threatening problems like head injuries, suspected heart attacks and serious illnesses or injuries. This includes severe breathing difficulties, suspected broken bones and heavy blood loss.
Local A&E departments can be found at:
Search to find your local services - GPs, emergencies & urgent care, hospitals, Dentists, Pharmacies (chemists) and Opticians
Say It Once - keep important information about yourself safely in one place, in case of emergencies
Message in a bottle - encourages people living on their own to keep their basic personal and medical details in a small plastic bottle in the fridge.
If the emergency services are called to your home, they can quickly find vital information about your health. Bottles are funded by local Lions Clubs and are free to users. Ask your local GP surgery or pharmacy for details.