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Adult Services

Who can get help from Adult Services?

Everyone is entitled to an assessment of their needs to see if the County Council can help. There are many vulnerable and frail people in Hampshire that need extra support to help them to continue to live independently. Hampshire County Council provides community care support to meet eligible needs as determined following a community care assessment. The cost of providing community care means that we can only afford to give help to the people that need it the most.

Examples of community care support include:

The Eligibility Criteria

The Department of Health has issued Guidance on eligibility criteria for adult social care, England 2010 to help Local Authorities, like Hampshire County Council, decide who their ‘most needy’ members of the community are by setting out ‘Eligibility Criteria’. The 'Eligibility Criteria' provides a scale by which we can assess an individual's care requirements - Low - Moderate - Substantial - Critical

In Hampshire, we can only offer community care support to meet needs we decide are 'critical' or 'substantial'. The difference between 'critical' or 'substantial' is in most cases decided by the seriousness of the difficulty.

Definitions of the eligibility criteria scale


If any of your needs are identified as being 'critical' or 'substantial' you will qualify for help from Adult Services. We cannot provide help for needs which are not 'critical' or 'substantial' but will give you advice and information about ways you can manage your needs or get help for them elsewhere.

The Department of Health has produced a guide explaining in more detail your choices about care and support paid for by Adult Services

The assessment process

To assess your needs and decide whether we can help you, the following process will take place.

  1. Initial assessment

    This will be carried out to judge how urgent your need for a full assessment is and to get an early idea of the level of your need. If you will benefit from a short period of support to help you to regain your your independence, we will provide this before assessing your longer term needs.

  2. Full assessment

    An Adult Services members of staff will have a detailed discussion with you, and anyone else you'd like at your assessment, about your needs. When this has been completed, we will be able to make a further decision against our Eligibility Criteria and tell you which of your support needs we are able to support you with.

  3. Care planning

    After we have worked out what help you need, we will agree a care plan with you for your eligible needs and suggest ways your other needs can be met.

  4. Review

    We will regularly review the services you are getting from us to ensure that your needs are being met and the care you are receiving is appropriate. We will also review your needs to decide whether they still meet our Eligibility Criteria. However, if we propose any changes to your care package, we will carry out a full re-assessment and will explain the process to you.

Assessment options

If you have any questions about our process or you would like an assessment to see if you are eligible for help, choose an assessment option and contact us.

Benefits and allowances

There are a range of benefits that you may be eligible to receive and more information on these can be found under the Benefits and welfare advice section on the financial help pages

Directgov provides a free web-based benefits advisor calculator to help you find out which benefits and tax credits you, your family (or anyone you act on behalf of) may be entitled to, and eligibility to the State Pension.


Equality: Whenever you have dealings with Adult Services, you will be treated equally, regardless of your gender, disability, age, ethnic or national origin, religious creed, marital status or sexuality.

Complaints: If you are not happy with any aspect of the services you have received from us or with the way you've been treated, speak first to the person you have been dealing with or their manager.

If things can't be resolved this way please see our Customer care and complaints page, which tells you what to do if you want to make a complaint.



 

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