Once you have selected your course date/s, either book and pay via telephone, using credit or debit card, or download and complete course booking form and post it to us with the appropriate payment (we strongly advise postal customers to telephone to check availability first). Alternatively you can book in person at our reception during normal office hours, including weekends.
Booking of Bed and Breakfast for the night before a course is subject to availability, which cannot be confirmed more than 2 weeks ahead.
Confirmation of course booking and payment receipt will be posted within 7 days. Joining Instructions, when appropriate, will be sent 2 weeks before course start or upon booking if booking made less than 2 weeks ahead.
If agreed by the customer we will email the above details, apart from the payment receipt, which will then be available for collection when you book in on the first day of your course.
All bookings are accepted on condition that the customer agrees to abide by our booking conditions and confirms this acceptance on the course booking form.
We endeavour to keep published prices and other information up to date but reserve the right to alter them at any time. You will be advised of any price changes or other relevant changes when your booking is processed and will be given the opportunity then to cancel if desired, without penalty.
For courses of 4 days or less, fees are payable in full on booking.
For longer courses a non-returnable deposit of £75 is required, the balance must be paid eight weeks before the course starts.
Payment can be made by Maestro, MasterCard, Visa or cheque. We do not accept American Express.
We are unable to book places on a course until we have received full payment (or deposit for courses over 4 days), cheques must be backed by a cheque guarantee card if submitted less than 2 weeks before course start date.
For bookings made by organisations, an official order or other written document against which we can invoice is acceptable in lieu of full advance payment.
It is your responsibility to arrange appropriate insurance against cancellation, curtailment, personal accident, personal liability and theft. We strongly recommend this. Hampshire County Council only accepts liability for loss, damage or injury resulting from negligence by the County Council, its servants or agents. We must be notified of lost property within 2 weeks, as any items found are disposed of after this period.
Clients receiving tuition in their own craft should check their insurance policy covers this and provide us with a copy of the current certificate at the time of booking.
Many of our courses are physically demanding and may involve bending, lifting, balancing, jumping, falling, climbing stretching and a degree of co-ordination – you should ensure that you have an adequate level of fitness for the activities undertaken.
Everyone taking part in our water activities should be able to swim 50m in light clothing. All course members must comply with the safety regulations and instructions of Centre staff. Rings, chains, earrings etc must be removed or taped over whilst participating in activities which could result in them being snagged.
If you have a medical condition, illness, any physical disability or special needs of which we should be aware, you must inform us in advance by completing the relevant section of the booking form. We strongly recommend anyone with a medical condition such as epilepsy, heart condition, pregnancy to check with their doctor and with the Centre before making a booking.
Booking forms confirming the above or any special dietary requirements should be received by us at least 7 days in advance.
Smoking is not permitted in any building. Sensitive smoke detection operates throughout the site, residential customers are not permitted to use aerosol deodorants or hairsprays in accommodation block bedrooms.
Subject to acceptance of the following by both the young person and the adult with parental responsibility, 16 and 17 year olds may attend adult courses:
The information you have supplied will be used only to process the booking and for our mailing list. If you do not want to receive further brochures, please tick the box at the end of the booking form/online.
We also occasionally take photos of participants for publicity, including on our own website, if you do not wish to be photographed, please tick the box at the end of the booking form/online