The team will be happy to provide further advice on any of these procedures or how to pursue a complaint.
Children's Services Complaints Team
Elizabeth II Court North
Alternatively, you can make a complaint verbally by calling Hantsdirect on Tel: 0300 555 1384. This line is open 8am-8pm Monday-Friday, 9:30am-4pm Saturday. Outside of these hours, you can call the Out of Hours team on 0300 555 1373.
You can download a copy of the Making a Complaint 128kb leaflet
If you have a comment or complaint about other Hampshire County Council services, or wish to raise the matter with the Chief Executive, please see our corporate complaints guidance.
If your child has been harmed by a person in a position of trust – for example, a teacher, a member of County Council staff, a GP, a volunteer worker in a school or a foster carer – see our Allegations page.