back search


Children's Services

Helpful contacts

Children's Services Complaints Team

The team will be happy to provide further advice on any of these procedures or how to pursue a complaint.


Write to:

Children's Services Complaints Team
Children's Services
Elizabeth II Court North
SO23 8UG

Alternatively, you can make a complaint verbally by calling Hantsdirect on Tel: 0300 555 1384. This line is open 8am-8pm Monday-Friday, 9:30am-4pm Saturday. Outside of these hours, you can call the Out of Hours team on 0300 555 1373.

You can download a copy of the Making a Complaint Download Acrobat Reader to view this PDF 128kb leaflet

If you have a comment or complaint about other Hampshire County Council services, or wish to raise the matter with the Chief Executive, please see our corporate complaints guidance.

Allegations against people in a position of trust

If your child has been harmed by a person in a position of trust – for example, a teacher, a member of County Council staff, a GP, a volunteer worker in a school or a foster carer – see our Allegations page.


General advice and information for parents

In this section…