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Customer Charter

We will:

In return, we would ask you to:

Our standards

Our aim is to answer queries or complaints at first point of contact or, failing that, to transfer or direct you to someone best placed to assist you and to keep you informed along the way.

Letter, faxes and emails


For more complex enquiries our aim is to give you an update within 5 working days and an answer within 20 working days
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