No, County Supplies doesn’t support minimum copy/print volume arrangements. If you use one copy/print, you are only charged for one copy/print.
A3 copies are charged at the same rate as A4, even on colour copies. Cost per page costs will be per printed page and will not vary with page size.
The cost per page is mandatory with all contracts and includes all toner (inc. colour), staples, service, labour, parts and preventative maintenance.
No. Other companies will often charge for administration, delivery, set-up, networking, training, and even collection of the machine at the end of the contract.
If a problem cannot be fixed or resolved through the normal service procedure, with the supplier’s service division, you should contact Tracey Mort at County Supplies on (01962) 826926. Our position allows us to get issues resolved quickly and efficiently.
All consumables should be delivered free of charge within two working days.
Machines rented under this agreement are insured by the Supplier against loss or damage (excluding deliberate or negligent acts).
No. The rental costs and copy charges will not be increased during the primary contract period.
A letter will be sent by County Supplies two months prior to the contract’s expiry date detailing the options available, including taking a new machine or taking advantage of contract extension discounts. The machine will be collected free of charge but please do not allow any third party to remove your rented equipment.
Early contract terminations will incur a charge for the outstanding rentals remaining on your contract. If you are terminating early due to your organisation closing down then your contract will be terminated without penalty. Further advice should be sought from Tracey Mort on (01962) 826926. Many other companies will charge you for expected copy volumes as well.
The contracted supplier will pay you compensation should the service levels in the contract not be fulfilled. Please contact Tracey Mort on (01962) 826926 if you are experiencing problems so she can take appropriate action with the supplier.
Please complete our online Photocopier collection request form at the same time as you place your order for the new one. Collection will take place within 15 working days of the Supplier being in receipt of this official collection request form. The Supplier will contact you to organise an appropriate collection date but this will be collected free of charge.
The relocation of a machine on the same floor within a building is free of charge. Machines requiring cross building relocation will be re-sited free of charge. Suppliers will require a minimum of 10 working days’ notice to ensure the relocation is completed on the specified date. To inform Suppliers of a relocation request please complete our online Photocopier relocation request form.
Contract and extension forms can be downloaded from this website.