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Frequently asked questions

Residential care

  1. Why have I received an annual review letter and what does it mean?

  2. How do I find out if my funding/my relative's funding has been arranged yet?

  3. I am/my relative is receiving care and is now below the upper savings limit. How can I arrange funding assistance towards my/their care fees in the home?

  4. As a result of my financial assessment will my benefit/ pension credit payments still be paid to me or go straight to Hampshire County Council?

  5. Isn't residential care free if I have less than £23,000?

  6. How is the fee I pay for residential care (my client contribution) calculated?

  7. How are residential care fees paid? ie client contribution, Adult Services contribution and top-up if applicable

  8. Who will pay the Personal Expenses Allowance (PEA) to me?

  9. Why haven’t I received an invoice from Hampshire County Council? When can I expect to receive one?

  10. Do you need to know if my financial circumstances have changed?

   

1. Why have I received an annual review letter and what does it mean?

Once a year the contribution of every client must be reviewed and recalculated. This is due to changes to personal allowances and upper savings limit by Government and changes in benefit rates and other income.

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2. How do I find out if my funding/my relative's funding has been arranged yet?

Funding is agreed by Adult Services. You need to contact your Social worker who will be able to advise you on the progress of your funding application.

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3. I am/my relative is receiving care and is now below the upper savings limit. How can I arrange funding assistance towards my/their care fees in the home?

You should contact the Adult Services Department to request a Care Needs Assessment in the first instance. Adult Services will refer you to the Financial Assessments and Benefits (FAB) team to arrange a visit to collect the information for your financial assessment once they have confirmed that you meet their eligibility criteria for Residential or Nursing care.

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4. As a result of my financial assessment will my benefit/pension credit payments still be paid to me or go straight to Hampshire County Council?

Your benefit/pension credit will continue to be paid directly to you.

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5. Isn't residential care free if I have less than £23,250?

Most people have to pay a contribution towards the cost of living in a care home. Even someone getting the maximum amount of help possible from Adult Services will still have to contribute towards the cost of their care. See the paying for care web pages for further information.

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6. How is the fee I pay for residential care (my client contribution) calculated?

The rules for working out your contribution are laid down by central government in its Charging for Residential Accommodation Guide. The amount you are assessed to pay towards your care depends on your financial circumstances. For more information see paying for care web pages.

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7. How are residential care fees paid? ie client contribution, Adult Services contribution and third party top-up if applicable?

Client contributions

There are different ways you can pay for your care in a home. If you are having a short stay in care we will invoice you for the amount we have assessed you to pay shortly after your stay.

If you are going into a care home on a permanent basis you would usually pay your charge directly to the home. However, in some cases you can arrange to make payment direct to the County Council, either by setting up a standing order or by invoice each month.

Adult Services contribution

This is paid directly to the home by Adult Services.

Third party top-ups

This should be paid directly to the home by the person responsible for paying the top-up.

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8. Who will pay the Personal Expenses Allowance (PEA) to me?

This is not money that is paid directly to you but is the amount you are left with each week from your regular income once you have paid the assessed contribution.  

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9. Why haven’t I received an invoice from Hampshire County Council? When can I expect to receive one?

If you are in a Hampshire County Council owned Residential Care home

Invoices are normally sent out three weeks after the end of the month in which care was given.

However if you had a new financial assessment, the invoice will be issued three weeks after the end of the month in which the assessment was finalised if this is later than the above.

If the financial assessment took place in the last week of the month, the invoice may not be issued until three weeks after the end of the following month.

If you have any concerns about not having received an invoice, you can contact the Social Services Income Team on 01962 847636.

If you are in a privately owned residential care home

If you or your client has elected to pay the residential home direct, then it is up to the home when they send out their invoices. Please check with the care home manager to find this out.

If not, then invoices are raised around the middle of the month following the month in which the care was given. These are raised on a monthly basis and can be elected to be paid by direct debit or standing order. For more information on payment methods please speak to your Social worker or details are provided on the back of your care invoices.  

If you have any concerns about not having received an invoice, you should contact Dawn Skillicorn on 01962 846980 in the Revenue Team.

10, Do you need to know if my financial circumstances have changed?

Yes - you have a duty to contact us and let us know of any changes

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Non-residential care

  1. Why have I received an annual review letter and what does it mean?

  2. WhyI have I received an annual review letter, I have not had care for over a year?

  3. How do I find out if my funding/ my relative's funding has been arranged yet?

  4. I am/my relative is receiving care and is now below the upper savings limit. How can I arrange a reassessment?

  5. As a result of my financial assessment will my benefit/pension credit payments still be paid to me or go straight to Hampshire County Council?

  6. What is the maximum contribution?

  7. Why has the assessment of my charge changed?

  8. What is the Disability related expenditure? (DRE)

  9. Why haven’t I received an invoice from Hampshire County Council? When can I expect to receive one?

  10. Do you need to know if my financial circumstances have changed?

   

1. Why have I received an annual review letter and what does it mean?

Once a year the maximum contribution of every service user must be reviewed and recalculated. This is due to changes to personal allowances by Government and changes in benefit rates.

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2. Why have I received an annual review letter, I have not had care for over a year?

This is for information only. Should your care be reinstated within the following year you will be charged either your maximum contribution (see 6 below) or the cost of your care (whichever is the lower).

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3. How do I find out if my funding/my relative's funding has been arranged yet?

The Financial Assessments and Benefits (FAB) team are unable to offer guidance on this. Your social worker should be contacted for funding related queries.

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4. I am/my relative is receiving care and is now below the upper savings limit. How can I arrange a reassessment?

If Adult services are already arranging your care please contact  the FAB team who will arrange this for you

If Adult services are not arranging your care, please contact the Adult Services department and ask for a care needs assessment to be completed. They will then refer this to the Financial Assessments and Benefits (FAB) team if a financial assessment is required

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5. As a result of my financial assessment will my benefit/pension credit payments still be paid to me or go straight to Hampshire County Council?

Your benefit/pension credit will continue to be paid directly to you.

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6. What is the maximum contribution?

If you have above the upper savings limit you will be expected to contribute towards the full cost of your care.

However if you have below the upper savings limit you will be assessed to determine the maximum you can afford to contribute towards your care. This is known as your ‘maximum contribution’. This is equivalent to 95% of the your disposable income.  

If your cost of care is less than your maximum contribution you will only pay the cost of care.

If your cost of care is higher than your maximum contribution, then Adult Services will pay the difference.   

Your disposable income is arrived at after considering all your income and outgoings. For more information on what is included in your income or outgoings please refer to page 6 of the guide Making a contribution to your personal budget for social care. Download Acrobat Reader to view this PDF 206kb

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7. Why has the assessment of my charge changed?

The assessment can change for a number of reasons, such as if there are changes to your benefits or if your income or outgoings change. We will write and tell you if this has happened with an explanation of how this has been worked out.

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8. What is the Disability Related Expenditure? (DRE)

Disability Related Expenditure (DRE) is extra expenses incurred because of frailty, illness or disability. These amounts are deducted from income when a Financial Assessment is completed.

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9. Why haven’t I received an invoice from Hampshire County Council? When can I expect to receive one?

Invoices for care at home are usually sent out three weeks after the end of the month in which care was given.

However, if you have had a new financial assessment, the invoice will be issued three weeks after the end of the month in which the assessment was finalised if this is later than the above.

If the financial assessment took place in the last week of the month, an invoice may not be issued until three weeks after the end of the following month.

If you have any concerns about not having received an invoice, you can contact the Social Services Income Team on 01962 845660

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10, Do you need to know if my financial circumstances have changed?

Yes - you have a duty to contact us and let us know of any changes

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Further information

For information including answers to frequently asked questions, please see the following Adult Services on-line guides.

For information about paying for care:

For other information about care services that support you to live at home:

For other information about residential and nursing care:

All publications

 

 

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