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Performance standards

To ensure that you receive an efficient and timely service we set ourselves standards in priority areas. These areas of work are monitored on a regular basis to try to ensure both timescales and quality of performance are met.

We aim to:

* Due to complexity, residential and nursing care service users cannot be notified at the time of the visit.


If you wish to comment on our standards or there are other standards which you think we should monitor, you are welcome to send us your views using our feedback form.

We also monitor our standards by asking people who use our service to provide us with feedback.


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