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What is a complaint?

Hampshire County Council: A complaint is an expression of dissatisfaction or concern by the public, however made, about the conduct, standard of service, actions or lack of action by the County Council or its staff

If you are dissatisfied  or have concerns about the standard of service, actions or lack of action by the County Council or its staff, we have a formal complaints procedure. Please note that this procedure is not intended for cases where the County Council has taken a decision in a proper manner but with which you disagree or where you wish to complain about other persons or organisations - unless they are working for the County Council

Examples of complaints would be where a customer considers that there has been:

A complaint will not be investigated under the following circumstances:

Our complaints procedure is not:

The procedure makes sure we properly look into your complaint and give you a considered response.

Please Note: Adult Services and Children's Services departments, including schools, have separate arrangements for complaints. Adult and Children's Services local offices and our contact centre can tell you about the procedure. Individual schools can tell you about their complaints procedure.

 

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