Hampshire IT views effective account management as an essential part of delivering high quality IT services to schools, helping us to shape the services we offer and ensure they remain fit for purpose.
Account management is about maintaining strong relationships between schools and the department. It enables us to:
review our service performance to individual schools
update them on key developments
receive feedback and find out about local IT requirements to better inform our service development and delivery
Each school has a named account manager who will oversee annual service renewals and billing and assist schools in identifying IT needs and possible solutions.
Regular contact is built into the service, with the type of contact schools can expect to receive set up below:
Hosted School Service (HSS) school
Two visits a year plus monthly telephone check
Non-HSS primary school
Termly telephone check plus visits by exception
Non HSS secondary school One visit a year plus termly telephone check
One visit a year plus termly telephone check
Non HSS special school
One visit a year
We will also provide at least one yearly update to each Primary District Headteachers' meeting.
Account management does not replace standard IT reporting processes. Schools should continue to log their support and other queries with the IT Help Desk as usual to ensure all calls are logged and trackable. However, if you do not receive the service you expect, please speak to your account manager.
For urgent issues, call the IT Help Desk on 01962 847007. For anything else, see our contact page.