Hampshire IT provides a prompt, efficient and professional SIMS support service to all Hampshire schools who have bought in to the SIMS Support element of the SLA.
We have dedicated specialist support teams for both primary schools and secondary schools, to give schools as personal a service as possible. We welcome feedback or suggestions from schools and constantly strive to improve on our already high quality service.
The SIMS Support team has extensive expertise in all areas of SIMS, including:
The SIMS Support team strives to deal with all SIMS issues in a friendly and efficient manner and we regularly exceed our published SLA targets. The IT Help Desk provides a single point of contact for each call.
Members of the SIMS Support team have extensive experience of working in a school environment, and therefore fully appreciate the pressures school users are under and the need for prompt and efficient responses.
When we ask for personal data from schools, say for testing or for further investigation, we follow guidance set by ISO 27001 for copying, handling, encrypting and disposing of that data.
In addition to providing support relating to SIMS issues, the team are responsible for providing schools with clear and concise notes of guidance on how to extract relevant information from SIMS for the various statutory returns and returns required by Hampshire County Council, for example the School Census.
The team also provides schools with clear and concise notes of guidance on other necessary functions that need to be completed in SIMS, for example the downloading of exam results. All notes provided are fully tested before being published and pass through a strict quality assurance process to ensure they are accurate and of high quality and to ensure that any returns or functions can be carried out confidently by schools.
The SIMS Support Team promotes and encourages best use of SIMS to ensure schools get the most from their data.
We provide advice on how data in SIMS can be most effectively used in schools to move forward with their strategic direction. We regularly visit and work with individual schools to provide demonstrations of modules that they are considering using in the future and answer any questions they may have.
The Hampshire IT SIMS Support team is offering a free of charge one hour annual visit to each primary, nursery and special school (including education centres) that have subscribed to the SIMS Support element of the Hampshire IT Service Level Agreement, to ensure that the service we provide continues to meet your needs.
During the Autumn terms, a member of the SIMS Support team will contact your school to make arrangements to meet with the main SIMS user in your school and a teacher. A range of dates and times for the visit will be offered to ensure that the visit takes place at your convenience.
The purpose of the annual visit is to:
Schools that have bought into the SLA are invited to attend an annual SIMS Update Seminar. This provides school users with an opportunity to meet and discuss issues with members of the SIMS Support team. It also provides an opportunity for Hampshire IT to update schools with important information relating to future developments in SIMS.
The SIMS Support team are also involved in coordinating and attend the Secondary SIMS User Forums. The Forums take place once a term and are a three-way partnership between Hampshire schools, Hampshire IT and Capita.
The User Forums provide schools with an opportunity to raise and discuss issues surrounding SIMS. Schools also benefit from finding out about future developments within the SIMS software.