Following the success of our centrally automated Virus Protection Service We successfully piloted a centrally managed automated Microsoft update service based on Windows Server Update Service (WSUS).
WSUS is a Microsoft product that allows network administrators to set up their own Windows Update server and control all Microsoft updates that are applied to machines under their control.
Tthis service is now available to other schools running EdICTNet.
To participate schools must subscribe to the Hampshire IT SLA, be connected to HPSN2 and have an EdICTNet network for us to automatically deploy the following Microsoft updates:
The initial set-up process for schools with EdICTNet networks is fully automated, this isn’t currently possible for schools running third party networks. However, when the service is available to schools with a third party network, we will provide your third party supplier with details of how to configure machines in order to receive updates from the central WSUS Server. Your network supplier may charge for this work.
Once network client machines are pointing to the central WSUS server, we will automatically deploy Microsoft Windows Service Packs, critical updates and security updates as soon as possible following their release, providing they are approved by key suppliers (such as Capita, Studywiz and other Hampshire County Council teams).
We have configured EdICTNet to automatically point all client machines to the central WSUS server. Schools with third party networks may need to arrange their local supplier to undertake this work, for which there may be a small charge.
Please contact the IT Help Desk if you are having a replacement local area network installed by a third party supplier, but still require Hampshire IT to provide automatic Microsoft updates.
Regardless of whether you currently subscribe to this centrally managed service we will still need to configure a site on the WSUS server and advise your supplier where to point the school server and client machines.
If you are having an EdICTNet installed, this will all be taken care of as part of our standard installation service.
Once you have joined WSUS you will continue to receive critical Microsoft patches and Hotfixes on a weekly basis. The biggest 'hit' is when you are first connected and this is the time when you are most likely to see some disruption.
The update process is designed to be as transparent as possible - updates will download in the background and install at 4:00pm everyday. If no one is logged on, PCs and laptops will auto reboot to apply updates
There are some things that we need you to be aware of and act upon in order to ensure that the transition period is as painless and trouble free as possible:
This new centrally managed service is available to schools connected to HPSN SWAN and who have an Hampshire IT SLA. There are no additional charges for the service, which includes:
Hampshire IT reserves the right to charge for any additional requirements including:
Please note - additional requirements are unlikely to exceed one hour.
To receive this new service, schools need to subscribe to the Hampshire IT SLA, be connected to HPSN SWAN and currently be using the EdICTNet network.
To go ahead with WSUS please complete and submit this form so that we can make the necessary arrangements:
A: We are unable to release IE8 until all machines have XP SP3 installed. During the pilots for WSUS we found that releasing both at the same time caused approximately 50% of machines to fail to install either update and we had to manually resolve these problems. Therefore, when we add a school to WSUS, we release SP3 initially, and when all machines have this update we release IE8. However, it is a requirement of the SP3 upgrade that the machines MUST have mains power in order to install such a large update. Many schools have found installing SP3 manually is the fastest way to get around this issue.
: This behaviour is not seen in IE6 and IE7 but does occur in IE8. The workaround is to click back into the body of the email and the toolbar will become live again. If you type in some text, highlight it and then use the toolbar it will work as expected. OWA is currently version 2003 which is in extended support from Microsoft, and there will therefore not be a permanent fix for this bug. However, we are planning to upgrade to OWA 2010 by the end of 2010 which will resolve this issue.
A: In IE6 and IE7 if a user wishes to flag an item all they have to do is left click on the flag which would mark the item as ‘Important’. However, this does not work correctly in IE8, and if a user wishes to flag an item, they will need to right click the item and select the relevant flag from the drop-down menu.
For urgent issues, call the IT Service Desk on 01962 847007. For anything else, see our contact page.