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Hampshire IT

Hampshire IT Schools SLA

The current Hampshire IT service level agreement (SLA) for schools builds on the principles of earlier EdICT SLAs. It lasts for three years although schools are able to adjust their requirements annually. The new SLA continues our move towards centrally managed IT solutions such as Centrally Hosted SIMS and Virus Protection. It is also flexible enough to incorporate new services - such as the Hosted School Solution - as they are implemented.

The SLA defines the services available from Hampshire IT and is designed to give schools maximum choice and flexibility while also recognising the economies that can be achieved by offering standard solutions. It also describes how to access these services and the performance targets, which Hampshire IT aims to deliver.

Hampshire IT is part of the larger IT department in Hampshire County Council, and aims to be the IT partner of choice for all customers including schools, academies and the Children’s Services Department. We do this by:


Advantages of the Hampshire IT SLA

All this is available from the SLA, depending on the specific options selected.


Schools can view the SLA on our Hantsnet pages.

 

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