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Renewing

Renew items online

• Login to 'My Account and Renewals'. - Library Card number and PIN required.
• Enter your card number exactly as it appears beginning with a capital letter B. Any 0 are number zeros, not letter Os.

Renew items in person

• Bring your library card or the item to the library

Renew items by telephone

• tel 0845 6035631
  Tell us your library card number or your name and postcode.

• • Books will be renewed for 4 weeks from the date when we receive your call or message. See below for when items can't be renewed
  • Books can be renewed a maximum of five times
  • Audio books, DVDs, videos, electronic games, CD Roms, language packs and music CDs can be renewed up to 2 times. A full hire charge is payable on the renewal period which starts from the original due back date
  
  

Reservations and requests

Reserving items online

• Search for the titles you require using the Library Catalogue
• Click 'place reservation' and log-in using your library card number and PIN
• Charges apply and will be recorded in your Library account to be paid on collection
• You may place up to 30 reservations (10 for children)
• Check when items are available by logging in to 'My Account and Renewals'.
• If you choose to cancel a reservation you will still have to pay the reservation charge, which covers administration, and is non-refundable.
• See also - How to place a reservation

Reserving items at a branch

• Fill in a reservation card
• Please give as much detail as possible to help staff trace the item you are looking for
• It is not possible to reserve reference books.
• Charges apply and are payable on collection
• You will be contacted when your items are ready for collection and you can also check by logging in to the 'My Account' area of the Library Catalogue
• If you choose to cancel a reservation you will still have to pay the reservation charge, which covers administration, and is non-refundable.

Requesting items not in stock

• If you have searched the catalogue, but can't find what you want, we can usually request books and periodical articles from other libraries in the UK. If you want more details about such items you can try looking on BDSlite
• Please complete a request form - or ask at your local library - giving as much detail as possible to help staff trace the item you are looking for.
• Charges apply and are payable on collection
• It is not possible to request DVDs, CDs and other audiovisual items from other libraries in the UK
• If you wish to cancel a request please contact your pick-up branch.
  Please be aware that you may still have to pay the request charge, which covers administration, and is non-refundable if the request has already been processed.

Overdue reminders

If your email address is listed on the library system we will send you a notification two days before your loans are due back - you can then decide whether to return or to renew.

If you forget, we will then send you a reminder that your loans are overdue.
For 7 day loans you will receive your reminder 7 days after the due date. For longer loans it will be 18 days after the due date.

Reminders will only be available to customers whose email addresses we hold, so make sure you sign-up. You can do this by logging in to the library catalogue and accessing 'My Account'.

Alternatively visit your local library and ask a member of staff to add your email.

How to use the Online Library Catalogue

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• Access the catalogue