In Hampshire we have many residents with different needs, so we need to be able to communicate with all of our residents. These guidelines are designed to help include everyone in the community. They should be read in conjunction with the corporate Style guide.
Under the Disability Discrimination Act 1995 (DDA), since December 1996 it has been unlawful to treat a disabled person less favourably than another person for a reason relating to their disability, In October 1999, Part III of the DDA stated that service providers have to make reasonable adjustments to their services to make them accessible to disabled people.
The Act says we must provide equipment designed to support disabled people in their daily activities and to access our services. The type of aid we provide will depend on the needs of individuals, but it can range from providing a pen and paper to providing a sign-language interpreter for a public meeting. Public reception areas should have a permanent induction loop fitted to improve sound quality for people using hearing aids, and portable induction loops should be available for interview purposes.
Information about our services should be available on request in large print, Braille, easier to read format, audio, translated in to another language or through the services of a sign language or other language interpreter.