Our highly professional in-house teams work in close collaboration with carefully selected award winning open-book term contractors, to ensure that all services are delivered to an equally high quality and cost-effective standard. Together we can identify priorities, target available funds and provide effective solutions for the buildings users in least disruptive manner. Our partners’ services are continuously monitored by us to ensure consistent quality and efficiency.
Our customers have access to our 24-hour, 365 days per year emergency helpdesk. The helpdesk staff log reactive breakdown calls, assess priority and allocate resources needed to ensure fast and competent recovery from sudden failures, breakdowns, or disruption. All callers are issued with a unique call reference number.
Service Level Agreements (SLA) for Hampshire schools
HCC Property Services have an established SLA in partnership with over 500 Hampshire schools that provides a responsive ‘Fair Funding’ repairs and maintenance services aimed to provide value through:
Our wide range of services and available contracts are tailored to your particular needs and requirements, including the scope of services delivered and their procurement route.
Value for money is a critical aspect of planned maintenance where expert specification and careful procurement is utilised to deploy capital repairs to provide best value within the anticipated life of the building.
Programmes of work are compiled using information on building condition and reactive maintenance statistics, using individual surveyors and engineers’ knowledge of sites to target available funding at the highest maintenance priorities to ensure best value and the maximum possible life from building elements.
Building fabric reactive maintenance services
Our experienced team of building surveyors provides a 24/7 ‘first aid’ service to ensure fast and competent recovery from sudden failures, breakdowns, leaks or vandalism. In addition to reactive works, our surveyors feed data into capital repair programmes, supporting an invest-to-save ethos.
The scope of our services includes all building fabric elements including
Each year our highly competent engineers respond to nearly 30,000 maintenance calls and carry out 12,500 regular service visits.
The scope of our services include all mechanical and electrical systems such as:
Health and safety is critical to the safe operation of any reactive service and procedures are rigorously followed to ensure that staff, visitors and building users are provided with the highest level of safety.
Property Manager (Revenue Services)
We have undergone a series of projects and I cannot praise the staff involved enough. They have provided a totally professional service and are very meticulous in their work. The team has been superb, demonstrating highly effective cooperation and accommodating manner and ability to resolve conflict with contractors has made this a painless process/experience.
Headteacher Crestwood College