back search

hantsweb

Hampshire Registration Service

Events registered within statutory timescale:
% of births registered within 42 days
98%
99%
99%
99%
% of deaths registered within 5 days
95%
89%
86%
81%
Impact of Tell Us Once implementation and new booking system
Waiting times for appointments
95% compliance with target timescales
100% compliance
100% compliance
100% compliance
Full data not collated until 2010/11
Births
5 working days
Average 2 working days
Average 5 working days
Average 3 working days
Deaths
2 working days
Average 1 working day
Average 2 working day
Average 2 working days
Notices of marriages/civil partnership
5 working days
Average 5 working days
Average 5 working days
Average 5 working days
Turnaround times for certificate processing
95% issued within 7 working days
100%
100% 7 day turnaround
100% 24 hour search turnaround
100% 7 day turnaround
100% 24 hour search turnaround
Customer Feedback
% of customer pleased or extremely pleased with the service
90%
97.87%
98.11%
98.1%
ceremonies
5 working days
Average 5 working days
99.44% (avg)
99.6%
% of complaints against workload
0.50%
0.03%
0.01% (12 in total)
0.02% (27 in total)
Compliments
N/A
115
87
Total number