Whether you report the problem online, in writing, by email or by phone your report is logged to our enquiry system and allocated to the Highways Engineer responsible for the area in question. A site visit may be required before taking further action.
If we are not responsible for the problem, we will tell you who is and how to contact them.
The time we take to respond to a reported problem is based on its severity, the risk it poses to road users and other workload priorities.
We will provide you with a unique reference number so that you can follow up progress on the problem that you have reported. You will be able to view progress using our online "Track It" page or by contacting us by telephone on 0845 6035633
During adverse weather conditions resource will be diverted to deal with emergencies and this may affect our ability to meet some of our service standards.
See our Reporting a Defect - Service Standards document for further details.