You can report a fault in two ways:
Online form (external link)
Telephone 0845 603 5633 (office hours) or 0800 048 2437 ( out of office hours) and follow the steps below.
Before phoning, check the number of the defective street light. (Look on the street light column five to six feet off the ground facing the road) and the road name.
Please be patient and wait for about five working days for the light to be repaired. Generally faults will be repaired within five working days provided the column number is given.
If you require someone to telephone you regarding the repair then please leave your telephone number. Please do not telephone your local council to report routine faults.