This advice is designed to provide basic guidance to traders. It is not a complete or authoritative statement of the law. A large print version is available.
If you enter into a contract with a consumer in the consumer's home or workplace, you need to be aware that new rules apply which entitle the customer to a cooling-off period, whether or not you were asked to meet them in their home.
Under the new regulations, you must provide the consumer with all of the following terms and conditions:
The rules will apply whenever a contract is finalised in the home and will cover businesses such as:
as well as the more traditional sales of goods and services through door-to-door methods - often referred to as ‘doorstep selling’.
If you carry out work which will be completed and paid for within the cooling-off period, you will need to get the customer’s written agreement to this.
Failure to comply with the rules is not only an offence, but will render any contract unenforceable.
IMPORTANT: Due to an omission these documents were amended on 5 August 2011
More information on the new rules:
Doorstep Selling - Guidance for Business
(BIS - Department for Business Innovation & Skills)
B/fai/100/001 September 2008