back search

hantsweb

No Cold Calling

How to deal with Cold Callers in a No Cold Calling Zone

" "

The No Cold Calling Zone is there to stop any unwanted cold callers and to empower you to have confidence to deter callers away who they do not wish to deal with.

You are under no obligation to allow anyone to enter your home and can refuse access. We advise to say "No” to all doorstep cold callers.

Street signs are erected at all access points used by cold callers to alert them that they are in a no cold calling zone. Residents are all provided with stickers to display on their front doors to make callers aware that the area is a No Cold Calling Zone and that the resident will not deal with them.

The zone is not intended to prevent people from distributing leaflets or catalogues such as Betterware or the “Avon Lady” or to stop people on legitimate business such as gas, electricity and water meter readers.

It is not illegal to cold call, even in a No Cold Calling Zone, however, in a No Cold Calling Zone the residents have made a decision that they do not want cold callers.

 

Report a problem

If Trading Standards receive reports of businesses cold calling in a zone we will contact them making them aware that the area is a No Cold Calling Zone and asking them to refrain from cold calling on residents in that area again.

Anyone cold calling and offering to sell goods or services of more than £35 is required to provide you with a written notice giving 7 days in which to cancel.

If this notice is not provided the contract for the goods or services will not be enforceable, meaning you will not have to pay even if goods have been provided or work has been carried out. Anyone who fails to give this notice will also be committing a criminal offence, which Trading Standards will investigate.

Reporting Cold Callers

If you have information about traders who are cold calling or require advice on doorstep crime contact our Quick Response Team

  • tel 01962 833666
    Monday – Friday 9am to 5pm

Report a problem

To report suspicious incidents of cold calling

The Citizens Advice consumer helpline on 08454 04 05 06.

 

Who might cold call?

No Cold Calling Zones do not ban cold callers. Nobody has been given permission allowing them to call within a zone by Trading Standards or the Police. You may come across some legitimate groups who cold call, and examples of these are listed below.

Remember: You can say no to any uninvited and unwelcome caller.

Utility Companies

The most likely people to visit your home unannounced are utility companies to read a meter. Most of these companies operate a password scheme allowing you to register a password.

Once you have registered your password, any caller from the company should be asked to provide the password before being given access to your property. If they cannot provide the password they are not from the utility company and should be told to leave. You should be able to find the details for registering a password on utility bills, if you cannot find the details call the customer service number and ask about their password scheme.

Political canvassing for elections

You are under no obligation to speak to anyone at the door and canvassers are encouraged to respect residents’ wishes.

Religious groups

You are under no obligation to speak to anyone at the door and religious groups are encouraged to respect residents’ wishes.

Market researchers

You are under no obligation to speak to anyone at the door and canvassers are encouraged to respect residents’ wishes. This should not be market research that includes the selling or promotion of goods or services. Where possible we would always encourage market researchers to make appointments before calling.

Charity collectors

We would expect legitimate charity collectors be able to satisfactorily identify themselves. Some charities ask for donations to be left for collection, usually they will leave a bag or a leaflet and then return to collect items.

If you get requests like this you should always read the details provided as not all collectors that collect in this way are acting for charitable purposes, often you will find that the collector is a business collecting items to sell for profit and they will include a company registration number on their paperwork as opposed to a charity registration number.

All charities are required to be registered with the Charity Commission. To check whether an organisation is a registered charity contact the Charity Commission, tel 0845 3000 218.

Any charity carrying out collections for money has to get a permit from the local borough or district council giving permission for this. If you want to confirm that the charity collection is authorised you can contact your local borough or district council who should be able to tell you.

 
 

Cold callers

  • Trading Standards advise consumers never to agree to work that is instigated as a result of a cold call.
  • Consumers should obtain at least 3 written quotes from reputable businesses, or traders who belong to an approved trader scheme, such as Hampshire County Council's Buy With Confidence Scheme.

In this section…