ESS Lite - Check if your device is compatible

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What to do next

If there are no red entries in the table above, please select from one of the following common problems.

I cannot register

Make sure that:

  1. You are using your SAP personnel number
  2. You are not putting any spaces in the National Insurance Number field

If this does not help, please contact your manager who will be able confirm the details you should be entering.

I have registered but I cannot log on

Please check you are entering your personnel number and not any other professional number or ID

If this does not help, log the issue with support »

I can log on, but I then see a second log on screen with a flower background

Log the issue with support »

I can log on, but I only see an empty screen

Log the issue with support »

I can log on, but one or more of the tiles are not working for me

Log the issue with support »