- ESS Lite and Portal Help
Make sure you check this site to see if your queries can be answered.
- Enquiry form
- If you are still unable to find an answer to your question, please complete an enquiry form on ESS Lite or the Portal.
- Urgent enquiries
For urgent enquiries and help to self serve contact the Customer Interaction Centre on 0300 555 0155 and they’ll help you find the best way to resolve your issue.
When you call you will be asked two standard questions:
your date of birth
Assuming the initial responses are valid this will be followed by two random questions from the following list:
first line of address and post code
National Insurance number
home email address
net pay from previous month
name of the bank your salary is paid into