Commonly asked questions

Forum members commonly asked questions answered.

How do I find information about bus times?

How can I find information about other kinds of transport which are available, including transport for people with disabilities?

How can I find information about facilities at bus and train stations and ferry terminals?

How do I find out more about concessionary fares?

How do I know who to contact about a service if I have a complaint or suggestion?

What services does the Passenger Transport Team at Hampshire County Council provide?

Who do I contact about bus services?

Who do I contact about Rail Services?

Who do I contact about ferry services?

Who do I contact about Community Transport Services e.g. Dial a Ride, Call and Go, car and taxi shares?

Who do I contact about Voluntary Car Schemes?

Who do I contact about Infrastructure e.g. raised kerbs, bus stop poles?

Who is responsible for bus stops, bus shelters and other infrastructure improvements and maintenance?

Which bus stops have the txt4times service available?

Where can I find out real-time travel information?

How can I find out more about cycling or walking in Hampshire?

How can I find out more about carsharing in Hampshire?

How can I find out more about becoming a volunteer driver?

Is there a central number that I can ring for transport information leaflets?

Who do I contact if my organisation wants advice on funding a communtiy transport service?

How do I find information about bus times?

Traveline is a national service which provides bus and other transport timetable information, and which can help you plan your journey.  This service is available online at www.traveline.info or call on 0871 200 22 33. Calls provided by BT will be charged at 10p per minute plus 6p set up fee per call. Mobile, business and other providers' charges may vary.

Eleven different Bus and Train Travel Times publications are produced by Hampshire County Council covering:

• Alton and Alresford

• Andover

• Bordon, Whitehill and Liphook

• Farnborough and Yateley

• Fleet and Odiham

• Havant

• Meon Valley

• Petersfield

• Romsey

• Tadley

• Winchester

Bus and Train Travel Times are available in print, large print or other alternative formats on request.

To request a copy call 0845 603 5633 or you should be able to pick one up from your local library.  All Bus and Train Travel Times publications are also available to order or download.  In addition Travel Maps are available for Basingstoke, Eastleigh, the New Forest and Hampshire as a whole.

Txt4times is a service for mobile phone users which provides information in a text message about the next three buses due at a particular bus stop. For more information visit the txt4times page.

How can I find information about other kinds of transport which are available, including transport for people with disabilities?

For information about non-timetabled specialist transport services in your area, e.g. Dial a Ride and Call & Go services:

Getting about guides provide travel information for older and disabled people on specialist transport services.  Guides are available for the following areas:

• Basingstoke & Deane

• East Hampshire

• Eastleigh

• Fareham and Gosport

• Havant

• Rushmoor and Hart

• New Forest

• Test Valley

• Winchester

Getting about Guides are available in print, and large print or other alternative formats on request.

To request a copy call 0845 603 5633 or you should be able to pick one up from your local library. Getting About Guides are available to order or download.

The Community Transport Search can provide you with information about community transport services which are available in your area.

How can I find information about facilities at bus and train stations and ferry terminals?

Information about rail station facilities can be found on the National Rail website or or call National Rail Enquiries on 08457 48 49 50.

Information about facilities at bus and train stations and ferry terminals can also be found in the Getting About Guide Publications.

How do I find out more about concessionary fares?

To find out more about concessionary fares for the over 60s or those who have an eligible disability, contact your local district council. More information and a list of contact details for the district council’s can be found on our concessionary travel page.

From 1 April 2010 the English National Concessionary Travel Scheme for older people and people with disabilities will move from District Councils to the County Council.  Further information can be found on our concessionary travel page.

How do I know who to contact about a service if I have a complaint or suggestion?

For instructions and relevant contact information for complaints and suggestions visit:

http://www3.hants.gov.uk/passengertransport/contacts-us.htm

What services does the Passenger Transport Team at Hampshire County Council provide?

The Passenger Transport Team plays a key role in supporting and developing public transport services in the County. We don't directly run the buses, but we plan and pay for bus services which are needed but don't pay for themselves. These services are run by commercial operators and cost the County Council around £7 million each year.

To help bus users we promote priority schemes and bus stations and provide a range of local bus and train travel guides and maps.

Arranging school transport is another of our jobs. Moving around 16,500 pupils daily using 1,400 bus, coach, taxi and ferry contracts together with season tickets on local bus or rail services. The annual cost is about £24.1 million.

We also work closely with the train operating companies to improve passenger rail services. This can be through jointly funded station improvements, electrification schemes, or working together to open new stations.

Other forms of public transport are also supported including ferry services and for people who cannot use ordinary public transport, we fund Dial-A-Ride schemes and other community transport initiatives.  We also support community transport schemes by providing advice and training and produce various publications so that members of the public are aware of the available transport services in Hampshire.

More information about the roles of each of the teams in Passenger Transport can be at:

http://www3.hants.gov.uk/passengertransport/about-us.htm

Who do I contact about bus services?

Area	Contact Name
New Forest	Colin Wright, Principal Transport Officer
Winchester	Colin Wright, Principal Transport Officer
Southern Test Valley	Colin Wright, Principal Transport Officer
Northern Test Valley	Sue Knight, Principal Transport Officer
Basingstoke and Deane	Sue Knight, Principal Transport Officer
Hart	Sue Knight, Principal Transport Officer
Rushmoor	Sue Knight, Principal Transport Officer
Northern East Hampshire	Sue Knight, Principal Transport Officer
Southern East Hampshire	Stephen Warren, Principal Transport Officer
Eastleigh	Stephen Warren, Principal Transport Officer
Fareham	Stephen Warren, Principal Transport Officer
Gosport	Stephen Warren, Principal Transport Officer
Havant	Stephen Warren, Principal Transport Officer

Colin Wright, Principal Transport Officer

Hampshire County Council

Tel: 01962 846923

Email: colin.wright@hants.gov.uk

Sue Knight, Principal Transport Officer

Hampshire County Council

Tel: 01962 846922

Email: sue.knight@hants.gov.uk

Steve Warren, Principal Transport Officer

Hampshire County Council

Tel: 01962 846926

Email: steve.warren@hants.gov.uk

Who do I contact about Rail Services?

Michael Hedderly, Rail Officer, Hampshire County Council

Tel: 01962 845492, Email: michael.hedderly@hants.gov.uk

Who do I contact about ferry services?

Derek Jones, Infrastructure & Information Officer, Hampshire County Council

Tel: 01962 846987, Email: derek.jones@hants.gov.uk

Who do I contact about Community Transport Services e.g. Dial a Ride, Call and Go, car and taxi shares?

• Community Transport Team, Hampshire County Council

            Tel: 01962 846785, Email: community.transport@hants.gov.uk

Or

• Your local Council of Voluntary Services. To find your local CVS visit: http://www3.hants.gov.uk/communitytransport_schemes.htm  

Who do I contact about Voluntary Car Schemes?

To find your local voluntary car scheme contact Good Neighbours Support Scheme,

Tel: 02392 899671, Email: coordinator@goodneighbours.org.uk

or visit: www.goodneighbourhampshire.org

The Community Transport Search can provide you with information about community transport services which are available in your area.

Who do I contact about Infrastructure e.g. raised kerbs, bus stop poles?

Adam Craig, Passenger Transport Officer, Hampshire County Council

Tel: 01962 845883, Email: adam.craig@hants.gov.uk

Who is responsible for bus stops, bus shelters and other infrastructure improvements and maintenance?

For information about who to contact visit our bus stops and shelters page.

www3.hants.gov.uk/bus-stops-and-shelters

Which bus stops have the txt4times service available?

Every bus stop across Hampshire has a txt4times code allocated to it, however, not all bus stops currently display the txt4times information, but it is gradually being rolled out across the county.

If your local bus stop does not currently display a bus stop code, you can find out the code by visiting the Traveline website and searching under text services.

Where can I find out real-time travel information?

• For real-time Traffic and Travel Information for Hampshire, Portsmouth and Southampton visit the Romanse website

• For real-time rail information visit the National Rail website.

• For real-time Airport information visit www.flightstats.co.uk

• Some bus companies use twitter to inform their regular travellers of delays or changes to services.  Ask your bus operator if they provide real-time information through twitter or a similar service. To see an example of this service visit: www.twitter.com/velvetbus

How can I find out more about cycling or walking in Hampshire?

For more information visit the Leisure and Tourism pages on Hantsweb.

How can I find out more about carsharing in Hampshire?

 

For more information and to register visit: www.hantscarshare.com

How can I find out more about becoming a volunteer driver?

Volunteer drivers donate as much or as little of their time as they feel able and often use their own cars, for which they are paid a mileage allowance and are reimbursed for expenses they incur such as parking. The variety of tasks and the chance to meet and help people in the local community means that many drivers find it both interesting and rewarding.

For more information visit the Volunteer driver pages on our website.

Is there a central number that I can ring for transport information leaflets?

If the leaflet is produced by Hampshire County Council you can ring the contact centre on 0845 603 5633.  

For other leaflets contact the service provider.  Summary information is provided in the Getting About Guides and the Bus and Train Travel Times leaflets produced by Hampshire County Council.

Who do I contact if my organisation wants advice on funding a community transport service?

Contact the Community Transport team at Hampshire County Council on 01962 846786.