More about Cango...
What is a timed stopping point?
A 'timed' stopping point is where Cango will definitely stop on each journey. If you haven't pre-booked your journey you will only be able to get on and off at a timed stop on the service.
What is a bookable stopping point?
You can get on at a 'bookable' stopping point only if you have booked your journey in advance.
What happens if there isn't a stopping point nearby?
Cango will arrange for you to have your own stopping point. This could be at any mutually convenient point.
How much notice do I need to give?
Bookings can even be made up to an hour before you wish to travel, using special technology that links Cango buses with our travel demand centre.
Can I just turn up?
Yes, it is possible to catch the bus at the timed stopping points without pre-booking - but only if you are travelling to another timed stop.
When, where and how much?
Please see information under Routes and timetables.
What happens if I am a passenger with special needs?
You can still use the Cango services because they are operated with vehicles which are low floor and wheelchair accessible.
Our drivers have also been trained to help passengers with special needs. If you are mobility impaired we can even come right to your door.
What do I do now?
Unless you want to get on at a timed stopping point you'll need to register with the travel demand centre. To do this phone 0845 602 4135 between 8am-5pm Monday to Friday and 8am-4.30pm on Saturday.
Calls to 0845 numbers are free on some BT call plans but will cost between 4p (local rate) and 6p (national rate) per minute for BT customers not on a plan. Calls made using other service providers or mobiles may cost more.
What happens after I register?
You will receive a confirmation letter and a registration card. We hope that you will also provide us with feedback and tell us how we are doing.