Public, Community & School Transport

Dial a Ride

• What is Dial a Ride?
• Dial a Ride Services in Hampshire
• Who can use the service?
• How does it work?
• What does it cost?
• About the buses

What is Dial a Ride?

Dial a Ride is a door to door service for anyone who finds it difficult or impossible to use ordinary bus services.

Dial a Ride services in Hampshire

Area	Operator	Contact number
Alton	Basingstoke Dial a Ride	01256 462 101
Andover	Test Valley Community Services	01264 356808
Basingstoke	Basingstoke Dial a Ride	01256 462 101
Bishop's Waltham	Bishop's Waltham Minibus	01489 894625
East Hampshire (now Call & Go)	Community Transport for East Hampshire (CTEH)	01420 475759
Eastleigh	One Community	023 8090 2450 / 023 8090 2432
Fareham	Fareham Community Action	01329 223 151
Gosport	Fareham Community Action	01329 223 151
New Forest (now Call & Go)	Community First, New Forest	0845 602 4326
Petersfield	Community Transport for East Hampshire (CTEH)	01420 475759
Romsey	Test Valley Community Services	01264 356808
Rushmoor	Rushmoor Voluntary Services	0845 602 4135
Winchester	Winchester Area Community Action	01962 852 602

Who can use the service?

You can use this service if you have a mobility or sensory impairment which means that you cannot use or have difficulty, or discomfort, using bus services. You do not have to be registered disabled or a wheelchair user. For example, you might have difficulty climbing steps onto buses or be unable to walk to the bus stop. However, please note that Dial a Ride services can not be used for journeys to hospital appointments.

How does it work?

Firstly, you will need to register, by telephoning your local Dial a Ride scheme and requesting a registration form. Simply complete and return it. Once the scheme has notified that you are registered, you can call again to make a booking. The minibus will collect you from your door and take you to your destination. Bookings are allocated on a first come, first served basis. Block bookings cannot be made.

What does it cost?

Fares are based on a system similar to bus fares. You pay the driver, just as you would on a normal bus or taxi. Due to the door to door nature of the service, fares may be slightly higher than standard bus fares, but cheaper than the equivalent taxi journey.

About the buses

Dial a Ride minibuses are specially adapted with handrails and low steps to help passengers. Each vehicle is equipped with a lift or ramp to assist wheelchair and walking frame users.