Passenger Transport

Comments, Queries or Complaints About Rail Travel

If you have a complaint about rail services initially contact the train operator concerned. If you are not satisfied with the response you can contact Passenger Focus, at:-

Freepost WA1521
Warrington
WA4 6GP
Tel: 08453 022022
Textphone: 0845 850 1392
Email: info@railpassengers.org.uk
Website: www.railpassengers.org.uk