Comment, Queries or Complaints about Buses
If you have a complaint or suggestion about a bus service you should contact the appropriate bus company in the first instance. If you are not satisfied with the bus company's response or the company has not responded within a reasonable time contact Bus Users UK. They are a non-statutory body offering independent review of complaints arising from the operation of local bus services and scheduled coach services. Write to them with as much detail as possible including copies of correspondence with the bus or coach company.
The County Council only has direct influence over bus services supported under contract so is only able to offer limited help if the complaint relates to a commercial service. If you wish to contact the County Council, you can telephone us on 0845 603 5633 or fill in an enquiry form. In the case of a complaint, it is helpful if you make contact as soon as possible. It is useful if you retain your ticket from your journey as this will assist in the investigation of the matter.