Public, Community & School Transport

Information for Passenger Assistants

PATS - About the scheme

  • PATS is designed for anyone who has care or supervision of passengers travelling by road - in cars, taxis, minicabs, minibuses or large buses.  You may be a paid employee or a volunteer.  In some cases you may be the driver as well as the passenger assistant.

  • PATS is a scheme which your organisation has joined. Membership is open to schools, voluntary organisations, healthcare providers, commercial transport companies, community transport operators and council departments.

  • PATS recognises that your job is important.

  • PATS can help you improve your skills as a passenger assistant and give you more confidence in dealing with different situations.

  • PATS has been developed jointly by Hampshire County Council and the Community Transport Association


How PATS works

  • Under PATS, training is firstly given to the person in your organisation who is responsible for training passenger assistants

  • This person, called a Passenger Assistant Trainer, then trains you and other passenger assistants

  • To make sure you have understood the training, you will be asked to complete a short multiple choice assessment at the end of the course.

    When you have successfully completed this you will be given a certificate

  • Other organisations which are PATS members will accept your certificate as evidence of the training you have received

Questions and Answers

Is PATS only for paid staff?  What about volunteers?

PATS is for paid staff and volunteers.  If you are a volunteer you still have a ‘duty of care’ to your passengers – and your organisation has a duty of care to you.  This means that they should provide you with training, such as PATS.    

Is PATS relevant to drivers too?

Yes, especially if the driver also acts as passenger assistant, or where the driver and passenger assistant work together closely as a team.


When do I get my certificate?

When you have successfully completed the course and the multiple choice assessment.

What if I don’t successfully complete the assessment at the end of the training?

You will be able to review the information you have been given and complete another assessment soon afterwards.  The assessment is in a simple multiple choice style.  


When does my certificate expire?

Your certificate does not have an expiry date.  But your organisation must review your training needs from time to time, to see if you need additional training.  This is to keep your skills and knowledge up to date.

Can I do PATS modules at different times?

Yes.  You can add Modules at any time.  For example if you currently work with children and your job changes to include older people with dementia, you will need to add module C2 to your existing modules A, B and C1.


How can I remember all the training?

PATS produces a Passenger Assistant’s Handbook – a reference book that summarises what you will learn during the training.  

Different organisations have different procedures for doing things.  Does PATS allow for this?

Yes.  Different organisations will have different working arrangements – for example reporting arrangements and who does what on the vehicle, as well as different types of equipment.   Your trainer will take this into account when preparing the training course.


What PATS offers you

  • You will receive up-to-date training in the skills and information you need for the care and supervision of your passengers

  • PATS can help you to understand and meet the needs of your passengers

  • PATS can improve your confidence at work and reduce any stress involved

  • PATS will provide you with a certificate – which recognises the importance of the work you do.

PATS has been developed jointly by Hampshire County Council’s Passenger Transport Group and the Community Transport Association with the assistance of The TAS Partnership Ltd and Driver Training Services. All material forming part of the PATS programme is the copyright of Hampshire County Council.