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Hampshire Pension Services

Administering the Local Government Pension Scheme, Police and Fire schemes

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Guidance

 

You can register to view your pension details, including future annual benefit statements, online. The benefits of accessing your information electronically include:

  • securely view of all your annual benefit statements
  • ability to change your address, name, marital status and update your contact details
  • access to your payslips when you start receiving your pension

How to register

  1. Go to http://upmlive.hants.gov.uk
  2. Click on the link called 'Register now'
  3. Enter your personal details including surname, first name, National Insurance number, date of birth and email address
  4. Enter a password of choice, making sure this is a minimum of eight and a maximum of 15 characters including a number
  5. Pick from the list a security questions
  6. Enter your security answer
  7. Complete the Word verification
  8. Click on submit

Registration letter

Once you have submitted your details, we will send you an activation code letter to your home address.

An activation code letter will be sent to the address that we hold on our pension system; if you have not updated us with any change of address since starting your employment, please do so using the change of personal details form

Please do not attempt to login before you have received your registration letter

Upgrade your account

Now you have received your registration letter you can upgrade your account to obtain full access. You should initially login with your login details that you first registered with.

  • Go to http://upmlive.hants.gov.uk
  • Log in name: Please remember to include the . between your first name and surname.e.g. john.smith
  • Password: is case sensitive and is the word that you created when you first registered for an account, this is not the activation code (If used this will lock out your account)
  • Security answer: again case sensitive

This will take you through to another screen where there will be a small menu on the left hand side, please select;

  • Click on 'Upgrade account'
  • Please enter the activation code into the field that opens (again this is case sensitive, so please put this in in the format that the letter displays).
  • Account upgraded? Select ‘Finish’ to complete the process.

To find your benefit statements:

  • View my details (on the left hand side of the screen)
  • Brings up Personal details screen – scroll down to MY PENSIONS
  • If you have only one deferred account select your name, if you have more than one use the drop down box to select
  • Personal Details are displayed, select View My Documents
  • You should now be able to see your statements – select View Document to download into PDF format.

To find your pension payslips and P60's

  • View my details (on the left hand side of the screen)
  • Brings up Personal details screen – scroll down to MY PENSIONS
  • Personal Details are displayed, select View My Documents
  • You will see View/print payslips and P60's click on the links until your payslip or P60 has opened in a PDF format

Payslips header

Please be aware that the header of your payslip is currently showing a line of code, we are currently working on removing this.