Hampshire Pension Services

Administering the Local Government Pension Scheme, Police and Fire schemes

Customer service


Customer Service

We provide a high quality service and have been granted Customer Service Excellence Award, for excellence in customer service.

Our Customer Charter outlines the services we provide to you as members of the Local Government Pension Scheme and the service standards you can expect from us.

Customer Service Excellence logo


Relevant information


Communications Policy Statement

The communications policy statement outlines how we communicate with our stakeholders. To communicate effectively, we use different methods according to the need and the target audience. This policy outlines how we communicate with our stakeholders.


Relevant link


Our Customer charter

This Charter tells you about the range of services you can expect to receive. It also tells you what we would like to receive from you, as our customer, and what to do if things go wrong.

The Charter also outlines our standards of service. They specify the maximum lengths of time in which we aim to take the action indicated.

As our service develops, we will update this Charter to reflect the changing needs of our customers.

Carolyn Williamson
Director of Corporate Resources

Delivering a high-quality, customer-focused Local Government pension service in Hampshire.


If you have a complaint then please read the complaints and appeals procedure.