Customer Service

We provide a high quality service and have been granted Customer Service Excellence Award, for excellence in customer service.

Our Customer Charter outlines the services we provide to you as members of the Local Government Pension Scheme and the service standards you can expect from us.

Communications Policy Statement

This document is available as a Microsoft Word document and a Adobe PDF document (you will need Microsoft Word or Acrobat Reader to view them). If you do not have access to Microsoft Word or Acrobat Reader please contact Pensions Services.

Word version

PDF version

Our Customer charter

This Charter tells you about the range of services you can expect to receive. It also tells you what we would like to receive from you, as our customer, and what to do if things go wrong.

The Charter also outlines our standards of service. They specify the maximum lengths of time in which we aim to take the action indicated.

As our service develops, we will update this Charter to reflect the changing needs of our customers.

Carolyn Williamson
County Treasurer

Delivering a high-quality, customer-focused local government pension service in Hampshire.

• Our service
• New members
• Active members
• Deferred members
• Pensioners
• Contacting us
• Complaints and appeals procedures

Customer Charter

Word version

PDF version

If you have a complaint then please use the link below to read about our complaints procedure:

Complaints and appeals