You are hereHantsweb Home

Hampshire Pension Services

Administering the Local Government Pension Scheme, Police and Fire schemes

Standards of service

We will:

  • treat you as an individual and with respect;
  • listen to what you say;
  • be fair, helpful and easy to talk to;
  • keep what you say to us confidential;
  • tell you exactly what you need to do and what information we need;
  • deal with you promptly and give you the best possible service in according to our standards;
  • consider your views before we make any changes;
  • show we are accountable for what we do by monitoring the quality of our service and publishing how well we have lived up to our standards.

In return, we would ask you to:

  • be polite and considerate to our staff;
  • have your national insurance number ready when you contact us, or your pension reference number if you are a pensioner;
  • give us relevant information when we ask you for it, including any suggestions for improvement;
  • tell us if your circumstances change and about changes in the circumstances of anyone you are responsible for.
 

Membership statutory notification

We will issue a statutory notification of membership to you within one month of receiving a completed application from your employer.

Transferring into the LGPS

You may investigate transferring your benefits from another pension scheme into your LGPS pension. This is allowed during your first twelve months or any longer period as allowed by your employer.

  • you will be asked to complete forms A and B from our transfers booklet and send them to your previous scheme.  Please send to us all information you receive from your previous scheme, including a transfer value.
  • we may also have to ask HMRC for additional information about your previous pension.

We will send an estimate of the benefits that the transfer value should buy for you in the LGPS within one month of receiving all of the information we need.

If you decide to go ahead with the transfer, we will write to confirm the actual benefits that you have bought in the LGPS using the transfer value. We will do this within one month of receiving:

  • your written acceptance that you would like the transfer to go ahead and
  • payment and satisfactory documentation from your previous pension scheme

Paying extra contributions

Information about ARC's (Additional Regular Contributions) and AVC's (Additional voluntary contributions) is available on our website.

If you ask for information about ARC's to be posted to you, we will send it within one week.

Our AVC providers are Prudential and Zurich, for more information please see our guidance notes.

 

Benefit estimates

Normally if you request an estimate of your pension benefit we will refer you to your most recent annual benefit statement.  However, if you are nearing retirement age and you ask us to estimate your prospective benefits, we will issue a quotation within four weeks of receiving your request via your employer,  who will provide salary and hours information. You may request one estimate per year free of charge.

Annual benefit statements

We will send an annual benefit statement to you at work between September and December. To do this, we must receive complete national insurance details, contribution rate and pensionable pay from your employer by 1 May. This will show:

  • your periods of scheme membership,
  • estimated values of accrued benefits at 31 March,
  • prospective benefits at normal retirement age,
  • death-in-service benefits,
  • who you have nominated to receive a death grant,
  • state pension benefits.

Pension fund annual report

We will make available the pension fund’s annual report.

Retirement

We will send details of the benefits payable to you within four weeks of receiving all the information we need from you and your employer.  We can release your tax free cash lump sum on retirement date or within four weeks of receiving all the information we need if this is later.  Please allow three working days for this to reach your account.

Pensions are paid each month. Please note the first instalment may differ from the normal monthly amount.

Refund of contributions

If you resign or opt out within three months of beginning to pay into the scheme, you may be entitled to a refund. We will pay you a refund, where applicable, within four weeks of receiving full information from your employer.  However you cannot receive a refund of contributions if you-

  • rejoin the LGPS within a month and a day of leaving or
  • have a previous deferred benefit or
  • have had a transfer in

Resigning or opting out

If you resign or opting out more than three months after joining the scheme and before retirement age, your record will become deferred (frozen).  We will send you details of the benefit options available to you as soon as possible after receiving all the information we need from your employer.

Cash Equivalent Transfer Values

If you ask us to provide a cash equivalent transfer value for an independent financial advisor or for divorce purposes, we will issue a quotation, guaranteed for three months, within one month of receiving:

  • your request via your employer- who will provide salary and hours information
  • additional information from HMRC where appropriate

One cash equivalent transfer value per year will be provided free of charge.

Death in service

If you die in service, we will write to the executor(s) or next of kin requesting information within one week of notification.

 

Please make sure that you tell us if you change your address.

We will notify you of the value of your deferred benefits and when they become payable.  We will send you details of the benefit options available to you as soon as possible after receiving all the information we need from your employer.

 

Annual benefit statements

If you have deferred benefits at the end of March, we will send you a statement showing the current value of your deferred benefits, as increased in line with the Consumer Prices Index.

Payment of preserved benefits

If you ask us to pay your preserved benefits and we hold your current address, we will send you details of the benefits payable a month before we are due to start paying them. We will pay your tax-free cash lump sum at that time and the first pension instalment within a week.

If we do not hold your current address, we will try to trace you.

Transferring your pension rights to another pension scheme

If you ask us to transfer your pension fund to a different pension provider, we will issue a quotation, guaranteed for three months, within one month of receiving:

  • your request
  • additional information from HMRC where appropriate

When you confirm to us that the transfer is to go ahead and send us all the details needed to make payment, we will pay the transfer value within one month.

Death of a deferred member

If you die with deferred benefits, we will write to the executor(s) or next of kin requesting information within one week of notification.

 

Changes in personal details

If you write to tell us of a change in name, address, or bank or building society details, we will amend our records within two weeks of receiving the information.

Newsletters and reports

We will send a newsletter to each of our pensioners every March and a summary of the pension fund’s annual report every November.

Changes of PAYE tax cod

If your tax code changes, we will apply a revised tax code within one week of

receiving notice of the change from the Inland Revenue. However, due to the nature of payroll administration, the change may not take effect until after the next payroll has been run.

P60s

Each May we send P60s to pensioners who have had income tax deducted.

Payslips

We will only issue an advice slip if the net pension changes each month by £1 or more.

Pensions and divorce

Please make it clear to us if you need information about your pension rights for divorce proceedings. A fee is payable for this service.

Death on pension

If we are notified in writing of your death, we will acknowledge receipt and write to any dependants about their benefits within one week of receiving the notification