Hampshire County Council privacy notice
Hampshire County Council complies with the Data Protection Act 1998 and is a registered Data Controller (Reg. No Z7534309). We are committed to keeping your personal information accurate and up to date. We will not keep your information longer than necessary.
This privacy notice explains how we use your personal information and the ways in which we protect your privacy.
This notice applies to all personal data collected for or on behalf of the County Council. This includes information collected by letter, email, face to face, telephone or online.
You may also receive a privacy notice specific to the service you are receiving.
By using our site you agree to accept this privacy notice. This notice may be reviewed from time to time so please check back here each time you submit personal data to us.
How we use your personal information
We collect and use your personal information so we can provide you with statutory and other services. We use your information for the purpose for which you provided the information, including the delivery of services for you. We also use this information to monitor our performance in responding to your request.
We use your information in the following ways:
to tell you about services and provide services appropriate to you, for example highlighting additional help or services available to you.
for insight purposes to allow us to analyse patterns and trends of service usage
for service and financial planning, to help us create policy and inform decision making, e.g. identifying where children’s centres are most needed
to process financial transactions including grants and payments involving the County Council or where the Council is acting on behalf of other government bodies, eg Department for Work and Pensions
to help us to verify your identity if you ask us for services
to ensure that the council meets its duties, including those imposed by the Equality and Health and Safety Acts
where necessary for law enforcement functions, eg licensing, planning enforcement, trading standards and food safety where the County Council is legally obliged to carry out such processing.
to help investigate any concerns or complaints you have may have about the services you receive
to improve the health of the population we serve. To help with this, we use data and information from a range of sources including hospitals to understand more about the nature and causes of disease and ill-health in the area.
where otherwise allowed under the Data Protection Act 1998 (DPA). For further information on the DPA refer to the Information Commissioner’s website
Services such as education and social care, protection of vulnerable children and adults, and the support of public health and wellbeing, may involve collecting, using and sharing sensitive personal data as defined by the Data Protection Act 1998. We do not disclose or share sensitive or confidential information without your explicit consent except in a small number of situations where disclosure is allowed by law, or where we have good reason to believe that failing to do so would put you or someone else at risk.
The County Council is obliged to protect public funds. We may use personal information and data-matching techniques to help us to detect and prevent fraud and ensure public money is spent in the most appropriate and cost-effective way. In order to achieve this we may share information with other organisations which audit or administer public funds. This includes the Audit Commission, the Department for Work and Pensions, other local authorities, HM Revenue and Customs, and the Police.
The County Council will record some telephone conversations. The reasons for this include to help with staff training, to maintain records of conversations, to help with the detection, investigation and prevention of crime. We will tell you if your call is being recorded.
We may use personal information to identify people who will need extra support during emergencies or major incidents e.g. emergency evacuation.
We are keen to ensure that we are providing the services that are needed and may contact you to make you aware of services or support which could be of interest to you. We may invite you to sign up for other services at the same time (for example, a regular mailing list). You can choose not to accept this invitation.
We may also ask for feedback on how we are performing, or ask for your views on services which you have been using.
You may not want us to collect or share your personal information, or you may set conditions on how we can use it. In these cases we may not be able to provide with the service you need, or may only be able to provide it in a limited way. There are occasions when we have a statutory obligation to collect or use personal information. In those cases we will not be able to agree to your request.
We may use ethnic, gender, sexual orientation and age information (ie, equalities data) to compile statistics in order to comply with equality legislation and assist in planning and service provision. Such data does not identify individuals or affect your entitlement to services.
The information we collect may be shared between County Council services and with other organisations, such as government bodies, the Police, health and social care organisations providing you with services and educational establishments.
We will only share your personal information when we are permitted to or are required to by law or we have your consent to do so as required by the Data Protection Act.
The County Council does not pass personal data to other organisations for marketing purposes without your consent.
Your personal information may be processed by an external service provider acting on our behalf to provide services.
Emails that we send to you or you send to us may be kept as a record of contact. We may also store your email address for future use. If we need to email sensitive or confidential information to you, we will check that we are using the correct email address and may use additional security measures. If you need to send us sensitive information, we recommend using our secure online forms where provided or the postal service.
We use a third party provider, SnapEngage, to support our WebChat service, which we use to handle customer enquiries in real time. All enquiries will be dealt with by Hampshire County Council staff.
If you use the WebChat service we will collect your name, email address and the contents of your WebChat session. This information will be stored in our customer database. Your information will not be shared with any other organisations, unless there is a statutory or legal requirement to do so. If you have a Hantsweb account associated with the email address you provide, a record of your session will be stored against your details. This will not contain the contents of the WebChat session.
You can ask us to stop processing your personal data in relation to any County Council service. This may delay or prevent us delivering a service to you. We will try to meet your request but we may be required to hold or process information to meet our legal duties.
You also have the right to see CCTV images of yourself and be provided with a copy by making a Subject Access Request.
If you find that the information that the County Council holds about you is no longer accurate, you have the right to ask to have this corrected. We may not always be able to change or remove the information. However, we will correct factual inaccuracies and may include your comments in the records.
Queries and complaints
If you would like further information or have a complaint about any of the details in this notice, please contact us by email or post:
Write to The Information Compliance Team, Hampshire County Council, The Castle, Winchester, SO23 8UJ
Phone 01962 847374
Further information can be found on the Hampshire County Council Data Protection pages.
This website contains external links to third party sites. Our privacy notice applies only to information collected by or on behalf of the County Council. If you go to another website, you should read their privacy notice before you give them any personal details.
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
enabling a service to recognise your device so you don’t have to give the same information several times during one task
recognising that you may already have given a username and password so you don’t need to do it for every web page requested
measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
You can manage these small files yourself and learn more about them through GOV.UK's guide to cookies.
Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.
Cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of your hard drive, and do not expire at the end of your session. Cookies do not contain any personal information about you and cannot be used to identify an individual user. If you choose not to accept the cookie, this will not affect your access to the majority of facilities available on our website.
Although your browser may be set up to allow the creation of cookies, you can specify that you be prompted before a site puts a cookie on your hard disk, so that you can decide whether to allow or disallow the cookie. Alternatively, you can set your computer not to accept any cookie.
This site uses Google Analytics code to gather statistical information. For more information on how Google Analytics processes this information, visit the Google Analytics website.
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