Maintaining buildings and grounds
With our 24/7 responsive service, we’ll keep your buildings running smoothly and your grounds looking their best.
We look after some 7,000 buildings across 1,500 sites, and carry out nearly 30,000 maintenance calls and 12,500 service visits annually. We also maintain over 500 football pitches. Our versatile team of in-house professionals and carefully selected and monitored contractors provide planned and reactive maintenance and repairs to the infrastructure and fabric of your buildings and grounds.
Our surveyors will inspect, diagnose and resolve issues promptly and cost-effectively to ensure that your property is safe, fully operational and free from disruptions. We prepare detailed specifications for works, and we keep records of completed works to help target available funding and inform capital repair programmes.
Our customers have access to our 24-hour, 365 days a year emergency helpdesk. The helpdesk assesses priority and ensures a fast recovery from sudden failures, breakdowns or disruption.
We can assist you with:
Maintenance and redecoration
capital planned maintenance programmes
reactive maintenance to building fabric - including redecoration, carpentry and joinery, roofing, glazing, brickwork and external finishes, and responding to leaks, damp and vandalism. We can undertake a complete redecoration programme – repeated as part of a term maintenance agreement if you hold one with us – taking into account available funds and the condition of your property
engineering maintenance - for heating systems, hot water, electrics, lifts, CCTV, automatic doors and car park barriers, intruder and fire alarms, sprinkler systems, emergency lighting, air conditioning, catering equipment, emergency generators, sewage systems and much more - including fulfilling statutory obligations where applicable
We’ll give you a dedicated grounds advisor to survey your site and discuss your requirements in detail, supported by our 24-hour service desk with instant access to your grounds records. Our service covers:
trees - our highly experienced officers carry out regular recorded tree surveys detailing the species, age, size and features of your trees, along with any faults or evidence of disease or fungal attack. We can manage any work required, from obtaining and evaluating quotes, and liaising with the local planning authority regarding any conservation area consents or tree preservation orders, through to inspecting the work on completion. We can advise on tree planting too
sports pitches – including general care, line marking, renovation of areas of wear and drainage
lawns, beds, borders and hedges – renovation of grass areas, shrub bed maintenance and re-planting, hedge planting and cutting, weed control, removal of leaves and litter
increasing bio-diversity - including advice on wild areas and wild flower meadows, ponds and dipping platforms, opening up access to existing tree and scrub areas, recycling of green waste by chipping or creating log piles and creating small woodlands. We can also provide guidance on the Wildlife and Countryside Act 1981
A comprehensive package of ‘buy-back’ services for schools
We provide over 500 schools with a unique package of revenue repair, maintenance and inspections, smaller scale capital works and professional support. By pooling funding, schools benefit from:
a dedicated, named management surveyor
out of hours emergency service – evenings, weekends, bank holidays
very significant collective buying power
established contractor arrangements for construction, maintenance and repair
‘one-stop’ arrangements for a wide range of services
a planned cycle of servicing, testing, and inspection
property risk assessments and health and safety systems, including support with asbestos, legionella and other hazards
This arrangement is governed by a comprehensive Service Level Agreement (SLA).