Compliments, complaints and suggestions
Continuous improvement by listening to our customers
Customer survey cards are handed out by our Register Office staff and comments received are acted upon.
Did we get it wrong?
We realise that, no matter how hard we try, we will get it wrong sometimes. If you feel you have not received the standard of service you expect and have cause to complain, please let us know immediately by contacting Nuala Selby, Assistant Head of Registration Services (see below for contact details).
We treat all complaints seriously and regard such feedback as an opportunity to take preventative action and improve our services for the future.
All letters will be acknowledged within two working days of receipt. A detailed reply, or a report of progress, about a complaint will be sent within twenty working days.
Did we get it right?
We continuously strive to improve our performance and offer services which meet the varied needs of all our customers. To do this we need to know whether you are satisfied with the service you have received and whether there are any ways in which you think we could do better.
We would like to know if you have been especially pleased with the way in which we have helped you and if you have any ideas for further improvements to the service.
This website
Was this website helpful? - please let us know if there is anything we can do to improve it.
Contact Details
Please take the opportunity to share your views with us..
Your complaint, suggestion or compliment should be directed to:
Nuala Selby
Assistant Head of Registration Services
Hampshire County Council
Three Minsters House
76 High Street
Winchester
SO23 8UL
Telephone: 01962 846221
Fax: 01962 841326