Hampshire Registration Service Performance Data

Indicator	National Standard	2010/11	2011/12	2012/13	Comments
Events registered within statutory timescale: % of births registered within 42 days	98%	99%	99%	99%
% of deaths registered within 5 days	95%	89%	86%	81%	Impact of Tell Us Once implementation and new booking system
Waiting times for appointments	95% compliance with target timescales	100% compliance	100% compliance	100% compliance	Full data not collated until 2010/11
Births	5 working days	Average 2 working days	Average 5 working days	Average 3 working days
Deaths	2 working days	Average 1 working day	Average 2 working day	Average 2 working days
Notices of marriages/civil partnership	5 working days	Average 5 working days	Average 5 working days	Average 5 working days
Turnaround times for certificate processing	95% issued within 7 working days	100%	100% 7 day turnaround 100% 24 hour search turnaround	100% 7 day turnaround 100% 24 hour search turnaround
Customer Feedback % of customer pleased or extremely pleased with the service	90%	97.87%	98.11%	98.1%
ceremonies	5 working days	Average 5 working days	99.44% (avg)	99.6%
% of complaints against workload	0.50%	0.03%	0.01% (12 in total)	0.02% (27 in total)
Compliments	N/A	115	87
Total number