Highway Maintenance

Potholes: vehicle damage claims

Severe weather 2014

Please note as a result of the ongoing weather emergency, we have had to re-prioritise our workloads. Accordingly, claims for vehicle damage as a result of road surface defects are taking longer to assess. Our usual commitment to give our views on liability and the outcome of any claims for compensation within 30 days for damage only claims and 90 days for personal injury claims cannot be met at present.

We apologise for any delays to all current and future applications. We will do our best to resume normal timescale as soon as possible.

Please note that all requests for highway inspection data may be similarly delayed.

Vehicle damage and personal injury

Information about what to do if you have damaged your vehicle or suffered an injury as a result of driving into a pothole.
Please report the pothole to us as soon as reasonably possible - see below.

Report a pothole to us

If you have noticed a pothole on a road or footway or any defect that causes concern the County Council want to hear about it. So that it can be repaired as soon as possible, please let us know as quickly as you can. Your help in helping us to keep the network safe is appreciated.

Frequently Asked Questions

Answers to common questions that we are asked about potholes.