Potholes: vehicle damage claims
October 2013: Claims for vehicle damage as a result of defects in road surfaces are currently taking six to eight weeks to process. We apologise for any delays you have experienced.
All Hampshire’s roads and footways are routinely inspected to ensure they are maintained to a safe standard. However, defects can occur in the surface of the road, particularly during periods of wet or cold weather. Where defects cause damage to vehicles, claims for compensation are considered and investigated.
During 2013 the County Council has received a large number of vehicle damage claims due to the effect last winter’s weather had on the roads.
If you have submitted a claim and have not yet heard from us, we do apologise for the length of time it has taken to respond. We have reallocated staff resources to deal with the increased number of claims, and would like to reassure you that we will do our best to respond to you within the next six to eight weeks.
Information about what to do if you have damaged your vehicle or suffered an injury as a result of driving into a pothole.
Please report the pothole to us as soon as reasonably possible - see below.
If you have noticed a pothole on a road or footway or any defect that causes concern the County Council want to hear about it. So that it can be repaired as soon as possible, please let us know as quickly as you can. Your help in helping us to keep the network safe is appreciated.
Answers to common questions that we are asked about potholes.