• Specialist crisis media management.

• Support and advice from professional media liaison officers.

• Liaison with media colleagues in the Police, health and other agencies involved in joint response.

• Development of a proactive media management plan for incident.

• Development of key messages and target audiences.

• Acting as intermediaries with the media where appropriate.

• One-to-one coaching for media interviews.

• Media monitoring and evaluation.

• Recovery - follow up advice on development of post-incident media management plan.

• Early alert system/horizon scanning for national issues that trigger local media attention.

• Complement your emergency response procedures.

• Assist the recovery process following major incident.

• Minimise damage caused to reputation by negative media headlines.

• Help manage communications around difficultsituations to achieve the best possible outcome.

Charged on an hourly and daily rate.

Contact us to find out more about this service.

This is through monitoring of print, broadcast and online media and social media networking sites, measuring the positive, neutral or negative tone of reports and uptake of key messages and feedback from readers.

Customer feedback is used to improve and develop this service, in line with the Quality Assurance Framework for Services for Schools. Mechanisms for collecting the views of customers include the annual satisfaction survey and complaints, compliments and comments.