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Consumer advice - Goods and services

Buying goods and services

Subject	Type of advice
Agents/Agencies	Agents and agencies
Communication/Media packages	Communication and media packages from retailers
Dry cleaning	Dry cleaning
Environmental claims	Environmental claims
European Union	Buying something in the EU? (491kb)
Fuel	Get the best deal on central heating oil Oil and gas - You pay for It, do you get it? Solid fuel and wood fuel - You pay for it, do you get it?
Gas/electric	Gas and electricity competition - information for consumers
Goods	Buying goods - your rights
Goods - Hire	Hiring goods
Goods - Counterfeit	Counterfeit goods - (Pirate - Bootleg - Counterfeit - Illegal)
Goods - bought at home	Your rights to cancel when buying at home
Guarantees/Warranties	Guarantees or warranties
Mock auctions/One day sales	Mock auctions / one day sales One day sales - Be on your guard!
Services	Buying services - your rights
Store cards	Guide to choosing and using storecards
Trade associations	Trade associations and regulatory bodies - listing
Traders - Your rights	Is the trader right?
Unfair trading	Guide to the Consumer Protection from Unfair Trading Regulations 2008

Problems after buying goods and services

Subject	Type of advice
Claims	Getting evidence to prove your claim
Complaints	Checklist for resolving complaints Writing an effective letter of complaint
County court	Thinking of suing in a county court
Overseas - Purchases	Problems with purchases overseas
Refunds, repairs or replacements	Refund, repair or replacement - what am I entitled to?
Trader/Supplier - gone of out business	Insolvency Supplier has gone out of business (Citizens Advice Bureau)

Contact

Trading Standards
Montgomery House
Monarch Way
Winchester SO22 5PW

The Citizens Advice consumer helpline on 08454 04 05 06

email tsadvice@hants.gov.uk

Links

Home repair and improvements project
(Office of Fair Trading)
Buying goods - Case studies
Buying services - Case studies
Household and appliance repairs - Case studies