Buying Goods

I have seen a CD player on sale in a shop that I want to buy. However, when I tried to buy it the manager told me it was the wrong price. Can I make the shop sell it to me at the displayed price?

Answer to question about price of CD player

I ordered a dining table and chairs from a shop at the weekend, and paid a deposit of £250. Now, two days later, I’ve changed my mind. The shop has agreed to cancel the sale, but won’t give me back my deposit. Are they allowed to keep it? Would it have been any different if I had signed a credit deal at the time?

Answer to question about deposit for dining table and chairs

I bought a washing machine 10 months ago, and it has now gone wrong. The shop has refused to do anything other than repair it. Am I entitled to a refund or an exchange?

Answer to question about refund for washing machine

I bought a DVD player last week. It worked for a few days but has now completely failed. I have taken it back to the shop but they say that as it was working when they sold it to me, they no longer have to do anything at all. They also implied that I must have damaged it myself. What can I do?

Answer to question about damaged goods

I bought a computer for my son a few weeks ago, and it has now developed a fault. He has taken it back to his local branch of the shop, but they say they don't have to do anything because he didn't buy the computer, and they don't have a contract with him. What are our rights?

Answer to question about faulty computer

Eighteen months ago, I bought an expensive carpet for the living room, but already it is wearing very badly. The shop has refused to do anything, arguing that it is normal wear, and that the 12 months guarantee has expired. What can I do?

Answer to question about worn carpet

The manufacturer's guarantee has just expired on my dishwasher, and it has gone wrong. Does this mean that I don't have any rights?

Answer to question about expired manufacturer's guarantee for dishwasher

I bought a pram last week, and the chassis has become bent and twisted in use. I have taken it back to the shop and would rather have my money back, but they have refused to do this, saying that I have to let them repair it. Is this true?

Answer to question about faulty pram

I bought a jacket for my daughter the other day, but when she tried it on she didn't like it. I thought I was entitled to have my money back, but the shop has said no, and will only exchange it or give me a credit note. Are they allowed to do this?

Answer to question about refund for jacket

I ordered a bed from a shop, and was told that delivery would be within 6-8 weeks. The 8 weeks are almost up. If the bed isn't delivered by then, can I cancel the contract and have my money back?

Answer to question about non-delivery of bed

Many of the items that I buy nowadays come with a manufacturer's guarantee. I have read all about how the retailer is responsible if the goods are faulty but does the guarantee affect this?

Answer to question about manufacturer's guarantee

I paid a deposit on a brand new motorbike last week. The dealer and I agreed a price of £6,500 and I have an order form with this price clearly shown. The dealer now says that he has made a mistake with the price and he wants a further £750. Do I have to pay this?

Answer to question about price of motorbike

I recently purchased a pair of boots for use on a walking holiday in the Lake District. I told the person who served me that I was going on a walking holiday and that I needed boots that were both comfortable, hard wearing and waterproof. I wore them most days during my two-week holiday but they leaked and have virtually fallen to pieces. I have been back to the shop but the Manager has said that it was my fault because I had not purchased proper walking boots. Is she right?

Answer to question about faulty walking boots

The Frequently Asked Questions were developed by the Crossing the Boundaries partnership (CtB) of Oxfordshire, Gloucestershire, Warwickshire, Worcestershire and Shropshire.

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