Holidays

Our tour operator has just changed our holiday booking a week before we go away. We are not staying in the hotel we wanted, and the alternative one is further from the beach. Can they do this?

Answer to tour operator question

The food at our hotel was of a very poor standard, often being cold or burnt, and usually inedible. After the first week, we decided to eat out every evening. Can we claim the additional cost from our operator?

Answer to hotel food question

When I booked my holiday, I specifically asked for a sea view. However, when I got there my room was overlooking the hotel kitchens and a supermarket. What are my rights?

Answer to sea view question

What's the difference between a charter flight and a scheduled flight?

Answer to charter flight question

My partner and I have booked our holiday. We have had a letter from the tour operator demanding another £100. Can they do this?

Answer to surcharges question

In the event of a breach of contract, the law says I am entitled to reasonable compensation. How would I assess what is reasonable if I have a holiday which is of an unsatisfactory quality?

Answer to contract question

We booked a self-catering apartment, but when we arrived the place was filthy, there was only one ring to cook on and there was no cutlery. The rep refused to move us, and this seriously curtailed our ability to cook for ourselves, and we had to eat out more often than we had budgeted for. Can we claim compensation?

Answer to self catering question

I booked a hotel room but due to circumstances outside my control I had to cancel the booking. Now the hotel refuses to give me back my deposit, and has written to me asking for more money because they weren't able to relet the room. Can they do this?

Answer to booking cancellation question

When we arrived at our hotel in the Lake District we were told that there had been a mistake and all the rooms had gone. The only alternative was a more expensive hotel 10 miles away. Can I claim the additional cost back?

Answer to claim question

The Frequently Asked Questions were developed by the Crossing the Boundaries partnership (CtB) of Oxfordshire, Gloucestershire, Warwickshire, Worcestershire and Shropshire.

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