Hampshire Trading Standards

Suggestions, Compliments and Complaints

Hampshire County Council's Trading Standards Service provides a wide range of advice, help and guidance to the public.

Did we get it wrong?

We realise that, no matter how hard we try, we will get it wrong sometimes. If you feel you have not received the standard of service you expect and have cause to complain, please let us know.

We treat all complaints seriously. By bringing them to our attention, we can take appropriate action to correct the situation and ensure that the same thing does not happen again.

Did we get it right?

We continuously strive to improve our best performance and offer services which meet the varied needs of all our customers. To do this we need to know whether you are satisfied with the service you have received and whether there are any ways in which you think we could do better.

We would like to know if you have been especially pleased with the way in which we have helped you and if you have any ideas for further improvements to the services.

Please take the opportunity to share your views with us. (See below for contact details)

All letters will be acknowledged within two working days of receipt. A detailed reply, or a report of progress, about a complaint will be sent within ten working days.

Contact Details