Cold Calling

Who might cold call?

No Cold Calling Zones do not ban cold callers. Nobody has been given permission allowing them to call within a zone by Trading Standards or the Police. You may come across some legitimate groups who cold call, and examples of these are listed below.

Remember: You can say no to any uninvited and unwelcome caller.

Utility Companies

The most likely people to visit your home unannounced are utility companies to read a meter. Most of these companies operate a password scheme allowing you to register a password.

Once you have registered your password, any caller from the company should be asked to provide the password before being given access to your property. If they cannot provide the password they are not from the utility company and should be told to leave. You should be able to find the details for registering a password on utility bills, if you cannot find the details call the customer service number and ask about their password scheme.

Political canvassing for elections

You are under no obligation to speak to anyone at the door and canvassers are encouraged to respect residents’ wishes.

Religious groups

You are under no obligation to speak to anyone at the door and religious groups are encouraged to respect residents’ wishes.

Market researchers

You are under no obligation to speak to anyone at the door and canvassers are encouraged to respect residents’ wishes. This should not be market research that includes the selling or promotion of goods or services. Where possible we would always encourage market researchers to make appointments before calling.

Charity collectors

We would expect legitimate charity collectors be able to satisfactorily identify themselves. Some charities ask for donations to be left for collection, usually they will leave a bag or a leaflet and then return to collect items.

If you get requests like this you should always read the details provided as not all collectors that collect in this way are acting for charitable purposes, often you will find that the collector is a business collecting items to sell for profit and they will include a company registration number on their paperwork as opposed to a charity registration number.

All charities are required to be registered with the Charity Commission. To check whether an organisation is a registered charity contact the Charity Commission, tel 0845 3000 218.

Any charity carrying out collections for money has to get a permit from the local borough or district council giving permission for this. If you want to confirm that the charity collection is authorised you can contact your local borough or district council who should be able to tell you.

 
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