Trading Standards

  • Welcome to our Christmas Quiz

    • National Consumer Week Logo - Savvy the Elf

      - Do you understand what your credit is costing?

      - What does Digital TV mean for you?

      - When is a bargain not a bargain?

      - How to choose a safe toy

      - How many calories in Christmas lunch and mince pies?

      We have put together a Christmas Quiz to test your knowledge on these subjects. Click on the start quiz button below and see how well you get on.


       

    start quiz »

  • 1: When you enter into a credit agreement you will be quoted an "APR". What does this stand for?

    1. Average Payment Rate
    2. Annual Percentage Rate
    3. All Payments Required
    • National Consumer Week Logo - Savvy the Elf

      The correct answer is: Annual Percentage Rate


      The APR is a figure worked out using a complicated formula. It is designed to help you compare the cost of different loans. The APR gives an indication of the true cost of credit as it takes into account any charges and fees needed to setup the credit facility. It is not just the rate of interest.

       

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  • 2: You use your credit card to buy a television from a shop, and two months later it stops working. Who do you have rights against?

    1. The manufacturer
    2. Only the seller
    3. The seller and your credit card provider.
    • National Consumer Week Logo - Savvy the Elf

      The correct answer is: The seller and your credit card provider.


      Section 75 of the Consumer Credit Act gives you extra rights when you buy goods or services using your credit card. It makes the credit provider equally liable for any breach of contract by the seller of the goods.


      Section 75 will only apply where the individual cost of the goods, or services are over £100. It does not apply to purchases made on Debit Cards.

       

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  • 3: You had a visit at home from a company who sold you a mobility scooter. The salesman sorted out credit for you, and you signed the credit agreement in your house. The next day you change your mind and want to cancel. Do you have the right to do this ?

    1. Yes, because I signed the agreement in my home, and had face to face contact with the broker.
    2. No, because all credit agreements are final and once you sign you can't cancel.
    3. Maybe if the seller says I can.
    • National Consumer Week Logo - Savvy the Elf

      The correct answer is: Yes, because I signed the agreement in my home, and had face to face contact with the broker.

      The Consumer Credit Act gives you the right to cancel certain agreements. If you have had face to face negotiations with the credit provider, broker or seller of the goods, and as a result of that have signed a credit agreement in your home, the agreement will be cancellable. You will have 5 days, following receipt of the second copy of your agreement (which must be sent in the post) in which to cancel. Details of how to cancel will be on the agreement paperwork and is very specific.

       

    Our next three questions are about the digital TV switchover. This will affect us all in the near future. Select 'next' to move on.


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  • 4: Do I need a new TV to switch over to digital?

    1. No
    2. Yes
    3. Maybe
    • National Consumer Week Logo - Savvy the Elf

      The correct answer is: No.


      Apart from some rare exceptions, any TV can be converted with a digital box, even a black and white set.

       

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  • 5: Will I need a new aerial?

    1. Definitely yes.
    2. No, most people won't need a new aerial.
    3. Definitely no.
    • National Consumer Week Logo - Savvy the Elf

      The correct answer is: No, most people will not need a new aerial.


      Most rooftop and some set-top aerials will continue to working after switchover. To check the condition of your aerial, visit Teletext p284 where a test shows your aerial strength.

      If you think you need to repair and replace your aerial, look for an installer with the 'digital tick'. it means they have been trained and security checked. Only Registered Digital installers (RDIs) are permitted to use the 'digital tick' logo. If you can't find one, look for someone with Associate RDI, CAI Plus or IDSC status, or ask your local electrical retailer.

       

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  • 6: How much does a rooftop aerial cost?

    1. £700 - £1000
    2. £10 - £50
    3. £60 - £180
    • National Consumer Week Logo - Savvy the Elf

      The correct answer is:  £60 - £180.


      The cost of installing a new standard rooftop aerial is likely to be around £60 - £180. Additional socket costs around £45.

       

    Our next three questions are concerned with bargains, and what factors to be aware of. Select 'next' to move on.

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  • 7: "Closing down sale! All goods 1/2 price!" What should this mean?

    1. The shop is closing down and before the sale all goods were twice as much.
    2. The shop is pretending to close down to get more customers.
    3. The shop only opened last week to sell 1/2 price Christmas goods and will close next week.
    • National Consumer Week Logo - Savvy the Elf

      The correct is answer is:  The shop is closing down and before the sale all goods were twice as much.


      Under the Consumer Protection from Unfair Trading Regulations 2008, which came into force in May 2008, it would be classed as a misleading action if the statement made was not true. This would therefore be a criminal offence.

       

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  • 8: Should you always be given the price of goods before you decide to buy?

    1. No
    2. Yes
    3. Depends
    • National Consumer Week Logo - Savvy the Elf

      The correct answer is: Yes.

      Under the Consumer Protection from Unfair Trading Regulations 2008, which came into force in May 2008, it would be classed as a misleading omission if the price is not given in some form before the decision to buy is made. This would therefore be a criminal offence.

       

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  • 9: When you buy goods or services over £35 in your own home, do you get a 7 day cooling off period?

    1. Yes
    2. No
    3. Maybe
    • National Consumer Week Logo - Savvy the Elf

      The correct answer is: Yes.

      On 1st October 2008 the Cancellation of Contracts Made in a Consumer's Home or Place of Work etc Regulations 2008 means that, for most goods and services above £35, you must be given a notice of cancellation, in writing, giving you 7 days to cancel the contract.


      If you require the work to begin immediately you still retain the right to cancel within 7 days. If this is the case, the onus would be on the trader to ensure that he had your written permission before commencing work.

       

    The next three questions are about product safety. This may help when buying toys for Christmas presents. Select 'next' to move on.

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  • 10: The CE mark must be on all toys that are sold. What does this mean?

    1. It shows that the toy is made in Europe.
    2. It is a declaration by the manufacturer that the toy is safe.
    3. It shows that the toy is imported into Europe.
    • National Consumer Week Logo - Savvy the Elf

      The correct answer is: It is a declaration by the manufacturer that the toy is safe.


      The manufacturer must carry out tests to ensure that the toy passes all current safety requirements e.g. not be poisonous if chewed, not be a strangulation hazard. Then the CE mark is applied and the toy can circulate freely within the EU.

       

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  • 11: The 0 - 3 years age warning symbol appears on some toys. What does this mean?

    1. Cannot be sold to anyone under 3 years.
    2. Not suitable for children under 3 years.
    3. Children under 3 years are not allowed in the shop.
    • National Consumer Week Logo - Savvy the Elf

      The correct answer is: Not suitable for children under 3 years (or 36 months).


      The 0 - 3 years age warning symbol first appeared on toys in 1995, and means "Warning - do not give the toy to a children less than 3 years, nor allow them to play with it."  Details of the hazard will be given, e.g. "because of small parts".

       

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  • 12: What warning label should appear with Skates and Skateboards when sold ?

    1. WARNING - Protective equipment should be worn.
    2. WARNING - You must be able to skate to purchase this product.
    3. WARNING - Can only be used in a skate park.
    • National Consumer Week Logo - Savvy the Elf

      The correct answer is:  WARNING - Protective equipment should be worn.

      Toys such as skateboards or skates require specific instructions and the following marking: "Warning - protective equipment should be worn".

       

    The final three questions are concerned with the calories in your Christmas lunch and mince pies. Select 'next' to move on.

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  • 13: What is the recommended daily amount of calories for average adults of normal weight?

    1. 1500 for women and 2000 for men
    2. 2000 for women and 2500 for men
    3. 2500 for women and 3000 for men
    • National Consumer Week Logo - Savvy the Elf

      The correct answer is: 2000 for women and 2500 for men.


      Remember that these amounts vary depending on age, and young children for example will generally require a lower amount of calories. The amount of calories that you need will also depend on how much exercise you take and the general activities that you do throughout the day.

       

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  • 14: How many calories do you think there will be in a full Christmas dinner, including Christmas Pudding as a dessert?

    1. 1143
    2. 1343
    3. 1543
    • National Consumer Week Logo - Savvy the Elf

      The correct answer is: 1543.


      This is the number of calories contained in a meal consisting of roast turkey, roast potatoes, roast parsnips, stuffing, bread sauce, carrots, Brussel sprouts, gravy, cranberry sauce, pork sausage and bacon. One portion of Christmas pudding with custard and brandy butter contains 587 calories.

       

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  • 15: How many calories do you think there are in an average individual mince pie?

    1. 256
    2. 356
    3. 456
    • National Consumer Week Logo - Savvy the Elf

      The correct answer is: 256.


      Most pre-packed foods now contain nutrition information on the label which tells you the quantities of certain nutrients in the food, such as calories, fats, sugars and salt. This will help you to monitor the nutrient values of some of the foods which you might eat, and may help you to make healthier food choices.

       

    see how well you have done »

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