Waste and Recycling

Household waste recycling centre (HWRC) consultation FAQs

What is the consultation?

The consultation is an opportunity for anyone interested in Hampshire’s HWRCs to help shape the future of the service.  

Why are you carrying out a consultation?

Hampshire’s HWRCs are a key component of the county’s waste management infrastructure and providing a modern, efficient and fit for purpose HWRC service is a priority for the County Council. This has become more important as the County Council needs to make significant savings by 2015, equivalent to a 12% cut in its total budget. As a result, we are reviewing all of our activities and services to ensure that they are as efficient as possible and, where feasible, looking to reduce the overall cost of running services.
The HWRC service costs around £10 million a year a run, so we have been looking at different and innovative ways of running HWRCs so that we can continue to deliver a high quality service while reducing overall costs. A new HWRC management contract is due to start in 2015, providing an opportunity to introduce new services and policies that can help to deliver future savings or deliver an income to recover some of the costs of the service. By carrying out a consultation, we are listening to what Hampshire residents want and expect from the HWRC service, as it is important that we use our budget fairly and are mindful of the public’s priorities.

When is the consultation taking place?

The consultation opens on Monday 2 June 2014 for a period of 12 weeks, closing on Friday 22 August 2014.

How do I respond to the consultation?

You can respond to the consultation online at: www.hants.gov.uk/recycling. Alternatively paper copies are available from local council offices and libraries – or call Hantsdirect on: 0845 603 5634 to obtain one. Paper copies are available in large print, Braille, or in other languages if required.

Who should respond to the consultation?

Everyone: we would like to hear from anyone who uses Hampshire’s HWRCs, including those who may live outside the county boundaries. Even if you don’t currently use the sites, we’d still like to hear your views in case there is anything we could do to make the service more accessible to you in the future. We welcome any feedback from local businesses, charitable or community organisations and anyone else with an interest in the service.

When does the contract begin?

The new contract will start in early 2015. The new contract provides an opportunity to introduce new services and policies that can help to deliver future savings or deliver an income to recover some of the costs of the service.

What options are being considered?

The options being considered are:

  1. Closing one or more sites that do not represent good value for money, where there are nearby alternatives within easy access, alongside the existing programme of site redevelopment and accounting for planned housing growth.

  2. Introducing enhanced trade waste measures such as height barriers or dedicated onsite enforcement officers, to reduce the amount of trade waste wrongfully disposed of at sites, which adds costs to the service.

  3. Accepting waste from small local businesses for a fee.

  4. Charging for the disposal of DIY waste such as soil, rubble, plasterboard and asbestos to help recover some of the cost of dealing with these waste types. These waste types are not classified as household waste and are expensive to dispose of.

  5. Reviewing our site opening hours to negotiate lower management costs, while maintaining a service at our busiest times.

  6. Working with charities or communities to increase reuse of furniture and other items to further reduce the amount we dispose of.

When do I have to complete the consultation by?

Please respond to the consultation by Friday 22 August 2014 to ensure your views are considered.

When will we hear the outcomes of the consultation?

The feedback received through the consultation will directly inform our recommendations for the HWRC service from 2015 onwards. The outcomes of the consultation will be made public no later than 14 November 2014. We will then consider the results and use this information to develop recommendations for the new contract to the Executive Member for Economy, Transport and Environment.

Will the changes be introduced?

No decisions have been made yet and this will depend on the feedback we receive through the consultation, site assessments with the appointed contractor and subsequent approval by the County Council’s Executive Member for Economy, Transport and Environment.

Will more than one of the options/all of the options be introduced?

Possibly: some or all of the options presented here could be introduced as part of the new HWRC management contract, which is due to start in April 2015.  No decisions have been made yet, and your feedback will directly inform the recommendations made to the County Council’s Executive Member for Economy, Transport and Environment.

When will the changes be introduced?

Any service changes will be phased in over the course of the new contract so not before April 2015.

When will the decision be made?

It is expected that a report making recommendations based on the findings of the consultation and other considerations from the County Council’s review of the service and business cases will be taken to the Executive Member for Economy, Transport and Environment Decision Day in late 2014.

What decisions have been made already?

The options are at a very early stage with no decisions made yet. Your feedback will influence the service options taken forward in the new contract.

Who will make the decision?

The decision will be made by the Executive Member for Economy, Transport and Environment.

How will my response be used?

All responses submitted as part of the consultation will be collated and used to inform which options are taken forward for possible implementation as part of the new HWRC management contract and how they may be operated onsite. All responses will be handled in accordance with the Data Protection Act 1998.

How much will these changes cost to implement?

The new contract has not yet been awarded, however it is the intention that these options will deliver savings and/or an income to offset from the overall cost of the HWRC service.

Why are these changes being introduced?

The County Council needs to make significant savings by 2015, equivalent to a 12% cut in its total budget. The HWRC service costs around £10 million a year a run, so we have been looking at different and innovative ways of running HWRCs so that we can continue to deliver a high quality service while reducing overall costs. A new HWRC management contract is due to start in 2015, providing an opportunity to introduce new services and policies that can help to deliver future savings or deliver an income to recover some of the costs of the service. By carrying out a consultation, we are listening to what Hampshire residents want and expect from the HWRC service, as it is important that we use our budget fairly and are mindful of the public’s priorities.

How were the service options selected?

The six options were chosen following a full assessment of our existing HWRC network, site user surveys, focus groups, testing of cost models and research into best practice from other authorities.

What consultation have you carried out to date?

Six focus groups were carried out on the County Council’s behalf in autumn 2013, with participants recruited from five HWRCs across the county, plus a group of people who don’t use the service. The feedback from these groups has helped inform the options presented in the consultation. Following this, workshops with Hampshire County Councillors took place in December 2013 and January 2014 to identify any potential issues. Briefings were also held with district and borough officers and councillors in early 2014.

What research have you carried out to date?

Research has been carried out covering visitor data, user surveys, site assessments, performance of sites, cost efficiency, environmental impacts, focus groups with Hampshire residents and best practice from other authorities.