PaCT workforce development

Course title: Managing Supervision and Staff Performance (1 day) - £25 per person

Course description

To equip delegates with practical tools and skills to manage staff performance and supervision successfully, in order to improve and maintain a high level of service.

Links to the QCF

The Supervision and Performance Management course links to the Qualification Credit Framework (QCF) Health and Social Care Diploma level 5, units: LM2a 1.1, 2.1, 2.2, 3.1, 3.2, 3.3, 3.4, 4.1, 4.5. LM2c 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3


Learning outcomes

Recognise the impact of good supervision and performance management for the individual, team, service, organisation and service user:

Establish how the principles of supervision support performance management;

Identify the various steps of conducting an appraisal;

Explore through scenarios how to give performance feedback in different situations;

Recognise ways to engage staff in the supervision and performance process to build on employee ownership of outcomes

Set SMART objectives.


Dates, times & venues

There are currently no dates available, if you would like to register your interest in this course, please contact Mandy Littlehales on telephone number 01962 847250 or email


Link to CQC guidance for compliance

This course relates to CQC outcome 14

People who use services:

  • Are safe and their health and welfare needs are met by competent staff.

This is because providers who comply with the regulations will:

  • Ensure that staff are properly supported to provide care and treatment to people who use services.
  • Ensure that staff are properly trained, supervised and appraised.
  • Enable staff to acquire further skills and qualifications that are relevant to the work they undertake.

For further information about this course please contact Mandy Littlehales on 01962 847250 or at

To book this course please download our current booking form