PaCT workforce development

Quality outcomes & contract monitoring (QO&CM)

QO&CM process

Hampshire County Council's Adult Services department has developed the quality outcomes and contract monitoring framework (QO&CM) to ensure that adult social care services are safe, of high quality and comply with all statutory and corporate requirements.

It is also the process used to identify areas of potential risk and to support services where the need for improvements have been identified by CQC, Adult Services staff or by our Health colleagues. Support has been focused on providers who's ratings are reduced by CQC and those involved in safeguarding investigations. Quality Improvement Officers have been employed specifically to support this work.

PaCT’s role in the QO&CM process is to work with the quality improvement officers to support providers to achieve and maintain essential standards of quality and safety in relation to workforce development.

PaCT is able to provide individual consultations with managers to identify areas requiring improvement. We can help by recommending learning interventions to support service improvement and by offering subsidised training and free learning resources. We can direct you to subject experts as well as maintaining continued one-to-one support.


Training and guidance

PaCT can offer training and provide guidance by highlighting courses and linking you to a subject expert in many areas of adult social care including:

  • Care planning
  • Dementia Care
  • Falls Prevention
  • Identifying skills gaps for managers and staff
  • Induction of new staff
  • Mental Capacity Act
  • Deprivation of Liberty Safeguards (DoLS – Nursing and residential homes only)
  • Medication
  • Moving and Handling
  • Safeguarding Adults
  • Supervision
  • Training Records
  • Training strategy and implementation (TSI funding)

Learning disability services

We can also provide support specifically for:

  • Positive behavioural support
  • Autism awareness
  • Learning disability qualification (LDQ)
  • Makaton training

If you would like further information about how PaCT can support you and your organisation please contact:
Hazel Turner on 01962 847499 or email