Adult Services departmental procedures
Date published/updated list of procedures
Adult Services Health and Safety procedures have been withdrawn, pending a Corporate review of departmental policies. If you have any queries, please contact Adult Services
14/14 Developing, writing and reviewing departmental policies and procedures 78 kB
The purpose of this procedure is to set out the arrangements within Adult Services for the development and review of departmental documentation in the form of policies, procedures, protocols, guidance and practice manuals. It seeks to standardise the process, provide guidance on the creation of such documents and sets out the governance arrangements
4/14 Social care complaints policy and procedures 115 kB
The purpose of this procedure is to make clear staff responsibilities regarding the statutory complaint’s procedure and the processes involved. To amend the current procedure in line with the DOH guidance and statutory requirements
3/14 Medication management policy 197 kB and 3/14 front page 38 kB
The objective of the guidance in this overarching policy is to maintain the health, safety and independence of adult service users by supporting them to take prescribed medication at the correct time and in the correct way as part of a package of care and support
Medication management practice guidelines for the following service areas:
Older Persons Nursing Care 269kb
Older Persons Residential Care 274kb
Older Persons Day Care 202kb
Community Response 172kb
Learning Disability Respite Care 247kb
Learning Disability Day Care 184kb
Physical Disability Respite Care 230kb
Physical Disability Day Care
Care Management 159kb
1/14 Quality outcomes contract monitoring 685 kB - updated May
The Quality Outcomes and Contract Monitoring (QOCM) procedure describes how Adult Services share information, manage and respond to concerns about the quality of commissioned and provided services.
9/13 Large scale investigation policy - issued January 2014
05/12 Social Worker Registration - updated November 2013
02/07 Irregularities and break-ins - updated October 2013
33/10 Guardianship policy and procedure - S7 Mental Health Act 1983 - updated April 2013
08/12 Contributions - Paying for non-residential care - this procedure is in the process of being updated
06/12 Social Care Practice Manual: Governance and Maintenance - this procedure is in the process of being updated
Managers' internet and IT equipment use policy for service users
This procedure sets out the roles and responsibilities of the manager in ensuring adequate supervision and protection of service users in the use of internet and IT equipment within social care establishments.
Sex, sexuality and personal relationships - adults
This procedure confirms the Department's requirements and expectations in working with and supporting people in the area of sex, sexuality and personal relationships.
Furnishing and fabrics, purchasing standards
The objective of this procedure it to define the Departmental policy on quality standards, including fire precautions for the provision of new furnishings and fabrics, including those brought into units by residents.
Premises management - alcohol and entertainment licences
This procedure advises Unit Managers of the requirements which must be met when proposing to sell alcohol or provide public entertainment on Adult Services premises.
Use of Adult Services premises by other organisations
The objective of this procedure is to set out the basis on which the department’s premises may be used by other organisations and to ensure that all health and safety and other statutory and financial regulations are observed. This procedure applies to all Adult Services residential and day care units. Additional conditions may apply in leased premises.
Furniture and equipment - acquisition, repair and maintenance
The objective of this procedure is to set out the County Council’s and Social Services Departments requirements for the purchase, repair and maintenance of furniture and equipment. This procedure applies to all operational units and office bases. This procedure does not apply to voice / data or other information technology equipment. See Procedure 28/03.
Unplanned referral protocols for short stay services (adult learning disability)
To ensure that all staff involved in making or receiving unplanned admissions to in-house short stay services (Adult Learning Disabilities) are clear of the process both prior to and during the admission.
Premises - closure
The objective of this procedure is to define the respective roles and responsibilities of staff in the Social Services and other Departments relating to the closure of establishments. This procedure does not cover issues relating to residents or staff, nor does it cover offices which are the responsibility of Property Services.