Professionals and Practitioners

Adult Services departmental procedures

Date published/updated list of procedures

Adult Services Health and Safety procedures have been withdrawn, pending a Corporate review of departmental policies. If you have any queries, please contact Adult Services


  • 14/14 Developing, writing and reviewing departmental policies and procedures  Download Adobe Reader to view this PDF 78kB
    The purpose of this procedure is to set out the arrangements within Adult Services for the development and review of departmental documentation in the form of policies, procedures, protocols, guidance and practice manuals. It seeks to standardise the process, provide guidance on the creation of such documents and sets out the governance arrangements

  • 4/14 Social care complaints policy and procedures  Download Adobe Reader to view this PDF 115kB
    The purpose of this procedure is to make clear staff responsibilities regarding the statutory complaint’s procedure and the processes involved. To amend the current procedure in line with the DOH guidance and statutory requirements

  • 3/14 Medication management policy  Download Adobe Reader to view this PDF 197kB and 3/14 front page Microsoft Word 38kB
    The objective of the guidance in this overarching policy is to maintain the health, safety and independence of adult service users by supporting them to take prescribed medication at the correct time and in the correct way as part of a package of care and support

  • 1/14 Quality outcomes contract monitoring  Download Adobe Reader to view this PDF 685kB - Updated May
    The Quality Outcomes and Contract Monitoring (QOCM) procedure describes how Adult Services share information, manage and respond to concerns about the quality of commissioned and provided services.

  • 9/13 Large scale investigation policy - Issued January



  • 08/12 Contributions - Paying for non-residential care - this procedure is in the process of being updated

  • 06/12 Social Care Practice Manual: Governance and Maintenance - this procedure is in the process of being updated







  • Premises management - alcohol and entertainment licences
    This procedure advises Unit Managers of the requirements which must be met when proposing to sell alcohol or provide public entertainment on Adult Services premises.

  • Use of Adult Services premises by other organisations
    The objective of this procedure is to set out the basis on which the department’s premises may be used by other organisations and to ensure that all health and safety and other statutory and financial regulations are observed. This procedure applies to all Adult Services residential and day care units. Additional conditions may apply in leased premises.

  • Furniture and equipment - acquisition, repair and maintenance
    The objective of this procedure is to set out the County Council’s and Social Services Departments requirements for the purchase, repair and maintenance of furniture and equipment. This procedure applies to all operational units and office bases. This procedure does not apply to voice / data or other information technology equipment. See Procedure 28/03.

  • Unplanned referral protocols for short stay services (adult learning disability)
    To ensure that all staff involved in making or receiving unplanned admissions to in-house short stay services (Adult Learning Disabilities) are clear of the process both prior to and during the admission.


  • Premises - closure
    The objective of this procedure is to define the respective roles and responsibilities of staff in the Social Services and other Departments relating to the closure of establishments. This procedure does not cover issues relating to residents or staff, nor does it cover offices which are the responsibility of Property Services.